AI solutions

Accelerate your digital transformation by taking advantage of the power of AI, data, and cloud computing. Begin—or enhance—your AI journey with our business platform, accelerators, and built-from-the-ground-up tailored solutions.

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Discover Dynamics 365 AI solutions

Introducing a modern approach to deliver enterprise-scale, AI-based solutions. Built on the Microsoft AI platform and expertise, these tailored solutions will allow companies to amplify their workforce and connect more deeply with customers and their existing line of business and IT investments.

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Leverage a business-ready platform

Build on an AI platform to create the applications of the future and accelerate your enterprise digital transformation through AI. Use a comprehensive set of cloud services, productive tools, and powerful AI infrastructure, or leverage one of the solution templates provided for common enterprise scenarios.

Accelerate customer service transformation with AI

Discover the Dynamics 365 AI-based solution for customer service. Organizations can now create and deliver rich conversational support solutions across multiple channels and improve support team productivity thanks to intelligent customer-facing virtual assistants that support live agents and conversation management.

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Featured customer story: See how HP Inc. is transforming its customer service experience, then read the HP case study.

What

Virtual agents empower game-changing natural multi-turn conversations with in-dialog actions and a seamless handoff to support staff. Agent assistants provide support staff with smart recommendations.

Why

Organizations need to provide consistent, high-quality customer service across channels of communication to drive brand loyalty. Built with our enterprise-grade AI platform, and years of expertise and research in AI, we’re helping organizations improve customer and employee satisfaction.

How

This new type of AI solution for customer service will improve through continuous learning. Agent assistants empower support staff with relevant content, upsell recommendations, and helpful context, while our near real-time dashboard provides performance analytics, powerful visualizations, and optimization suggestions.

Explore our AI stories

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Macy’s is transforming its online shopping experience.

Discover how Macy’s is harnessing the power of AI for its customers.

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Microsoft defines a new era of customer support with AI

Explore how Microsoft is improving customer satisfaction and supporting agent productivity.

Become an AI partner

We are passionate about working with great partners. If you're exploring ways to work with intelligent technology or already a pro—connect with us and let's transform business together.

Join our AI Partner community

Get started with our business-ready AI platform

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AI platform

Innovate and accelerate with powerful tools and services that bring AI to every developer.

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Solution templates

Quickly build solutions from preconfigured templates, machine learning models, reference architecture, and design patterns.

Browse solution templates
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Microsoft Graph

Connect to the data that drives productivity within your organization including mail, calendars, contacts, documents, directories, and devices.

Learn about Microsoft Graph

Learn more about AI solutions

Learn how AI-driven business solutions have been created to respond to industry needs, customer engagement, and more.

Visit the AI solutions blog Contact us for more information

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