AI solutions

AI solutions

Accelerate your digital transformation by taking advantage of the power of AI, data, and cloud computing. Begin—or enhance—your AI journey with our business platform, accelerators, and built-from-the-ground-up tailored solutions.

Accelerate customer service transformation with AI

Discover the Dynamics 365 AI-based solution for customer service. Organizations can now create and deliver rich conversational support solutions across multiple channels and improve support team productivity thanks to intelligent customer-facing virtual assistants that support live agents and conversation management.

Hand using a digital pen to draw a circle around a couple in an online photo
Featured customer story: See how HP Inc. is transforming its customer service experience, then read the HP case study.


Virtual agents empower game-changing natural multi-turn conversations with in-dialog actions and a seamless handoff to support staff. Agent assistants provide support staff with smart recommendations.


Organizations need to provide consistent, high-quality customer service across channels of communication to drive brand loyalty. Built with our enterprise-grade AI platform, and years of expertise and research in AI, we’re helping organizations improve customer and employee satisfaction.


This new type of AI solution for customer service will improve through continuous learning. Agent assistants empower support staff with relevant content, upsell recommendations, and helpful context, while our near real-time dashboard provides performance analytics, powerful visualizations, and optimization suggestions.

Explore our AI stories

Learn more about AI solutions

Learn how AI-driven business solutions have been created to respond to industry needs, customer engagement, and more.

Visit the AI solutions blog Contact us for more information

Get started with our business-ready AI platform

Explore more