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Microsoft AI
INDUSTRY

Banking

Unlock business value and deepen customer relationships in the era of AI. Discover how Frontier Firms in banking lead with AI through actionable frameworks and real-world insights.
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Blog

AI transformation in financial services: 5 predictors for success in 2026

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Blog

The Frontier Firm in banking: A blueprint for advanced AI innovation

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Blog

The AI-powered future for financial services

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OVERVIEW 

Microsoft for Financial Services

Improve customer experiences, enhance collaboration, and use data and AI to deliver impactful business outcomes.
SCENARIOS

Explore use cases

Drive business value and strengthen customer relationships with trusted banking solutions.
  • Accelerate time to resolution and increase wallet share through personalized, AI-augmented banking experiences for your customers.
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  • Bring together disparate data sources for a holistic customer view, and facilitate real-time insights and proactive engagement.
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  • Personalize and improve the banking customer experience across all digital channels with powerful AI tools and capabilities.
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  • Enable omnichannel engagement and intelligent self-service while personalizing and safeguarding customer interactions.
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SECURITY AND COMPLIANCE

Build on a trusted cloud

Mitigate risk and unlock business value on a foundation of intelligence, security, and compliance. You’ll be able to:
  • Meet compliance requirements.
  • Strengthen security and privacy.
  • Foster resilience and transparency.
Learn more
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CUSTOMER STORIES

Banking transformed

  1. HSBC logo
  2. a11y logo
  3. First National Bank logo
  4. Rabobank logo
  5. BNY MELLON logo
  6. ABN-AMRO logo
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HSBC logo
“Microsoft Power Apps allows us to create return on investment that exceeds any of our expectations going into this.”
David Rice, Global Chief Operating Officer
90 days
To deploy end-to-end solution
50%
Development cost savings

Products

  • Microsoft 365
  • Power Apps
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a11y logo
“Microsoft understands our desire for responsible, secure AI. They addressed our major concerns in advance.”
Scott Richardson, CIO of Enterprise Data and Analytics
700
Associates empowered with AI
30%
Reduction in post-call effort

Products

  • Microsoft Foundry
  • Azure OpenAI in Foundry Models
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First National Bank logo
“The move to Dynamics 365 Sales and Customer Service was a strategic step for us to have more visibility over operations.”
Annaline van Asperen, Chief Operating Officer, First National Bank South Africa
70%
Faster time-to-market
90%
Cost reduction

Products

  • Dynamics 365
  • Microsoft 365
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Rabobank logo
“With the integration capabilities of Power Virtual Agents, we can take the next step in our digital customer service.”
Stefan Bijkerk, Converational AI Specialist
80,000
Calls/month fully automated

Products

  • Power BI
  • Power Virtual Agents
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BNY MELLON logo
“One of the great things about Azure is its ability to interoperate with our on-premises data centers.”
Kevin Barr, Head of Treasury Services Strategy
$2.5T
USD payments processed daily

Products

Azure
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ABN-AMRO logo
“With our Teams-based video banking service, every customer immediately gets an advisor.”
Vincent Bakker, Daily Banking Advisor
99%
Of mortgage meetings via video

Products

  • Azure Communications Services
  • Microsoft Teams
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PARTNER SOLUTIONS

Explore more banking solutions

Discover financial services and banking offerings from the Microsoft partner ecosystem.
Explore solutions
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Customer service

Backbase Engagement Banking

Deploy a unified platform that helps plan seamless journeys across the customer lifecycle.
Learn more
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Analytics

BioCatch for FSI Cloud

Reduce online fraud and protect against cyberthreats without compromising customer experience.
Learn more
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Core banking

Finastra Fusion Phoenix Cloud

Built on a modern core with an open API architecture—entirely on Microsoft technology.
Learn more
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Customer service

VeriPark Omni-Channel Banking

Empower bank tellers, sellers, and advisors to efficiently execute financial transactions.
Learn more
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Core banking

Zafin Cloud

Accelerate progressive modernization and digital transformation to deliver personalization.
Learn more
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Transaction banking

iGTB Cloud by Intellect Design

Run banking services from the cloud with expertly managed mission-critical service delivery.
Learn more
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Risk management

SymphonyAI NetReveal

Explore a suite of AI-powered solutions built to reduce risk across your enterprise.
Learn more
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Customer engagement

Temenos Infinity

Reimagine customer engagement by creating consistent, seamless experiences across channels.
Learn more
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Core banking

Mambu Integration to Cloud for FSI

Create more connected and unique customer experiences with a unified customer profile.
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Payments

ACI Worldwide

Explore solutions that power electronic payments and banking for more than 5,300 global businesses.
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Core banking

FIS Memento

Detect and prevent fraud in banking and payments systems.
Learn more
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Identity and access

Avanade Entra Verified ID Consulting

Embed Decentralized Identity in Azure services like Microsoft 365 and Active Directory.
Learn more
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Compliance management

EY Comply

Prepare for and manage evolving regulatory reporting requirements and demands.
Learn more
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Analytics

PwC Analytics Foundation

Easily consolidate data and generate predictive analysis with a flexible platform.
Learn more
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Customer engagement

HSO Financial Services Blueprint

Streamline operations and personalize customer engagements.
Learn more
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PRODUCTS

Discover Microsoft products

Explore products and solutions built on a highly secure, compliant platform—the Microsoft Cloud.

Microsoft Azure

Create innovative cloud solutions for banking with Azure.
Learn more

Microsoft Fabric

Reshape how everyone in your organization accesses, manages, and uses data with a single AI-powered platform.
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Microsoft Power Platform

Cut costs and development time with low-code tools.
Learn more

Microsoft 365

Drive workplace modernization and reduce risk exposure with Microsoft 365 solutions for banking.
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Microsoft Teams

Enhance communications, collaboration, and operations with highly secure tools for frontline workers.
Learn more

Microsoft 365 Copilot

Be more productive, boost efficiency, and improve business outcomes with Microsoft 365 Copilot.
Learn more

Microsoft Dynamics 365

Connect your teams, processes, and data to create exceptional customer experiences and operational agility.
Learn more

Microsoft Security

Safeguard your organization with business security solutions that work across platforms and cloud environments.
Learn more
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Meet compliance requirements

Learn about Microsoft's commitment to support the Digital Operational Resilience ACT (DORA).
Learn more

Discover valuable resources

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Video
• December 2025

Leading at the Frontier: AI Innovation in Financial Services

Explore how leading financial institutions are putting agentic AI into action in our new series.
Watch the videos
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Infographic
• April 2025

Secure and Compliant Innovation in Banking with AI

Get the infographic
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E-book
• May 2024

Innovate with generative AI while meeting compliance requirements

Read the e-book
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E-book
• June 2023

Banking on AI

Read the e-book
NEXT STEPS

Achieve more in banking

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Microsoft AI

Committed to advancing responsible AI

Microsoft is empowering responsible AI practices through governance, policy, and research.
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Compliance

Compliance Program for Microsoft Cloud

Connect with subject-matter experts to support your risk, audit, and compliance teams and accelerate your cloud adoption.
Learn more
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Documentation

Read Microsoft for Financial Services documentation

Learn how to make the most of Microsoft for Financial Services with online training, how-to articles, and other resources.
Explore now

Read our compliance documentation and visit the Trust Center to learn more about Microsoft’s commitments to financial services compliance, data protection, and privacy. Learn more about DORA compliance here.

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