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Microsoft AI
INDUSTRY

Insurance

Unlock business value and deepen customer relationships in the era of AI. Discover how Frontier Firms in insurance lead with AI through actionable frameworks and real-world insights.
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OVERVIEW

Microsoft for Financial Services

Improve policyholder experiences, enhance collaboration, and drive impactful business outcomes with data and AI.
Scenarios

Explore use cases

Learn how insurance technology solutions unlock business value and deepen customer relationships.
  • Accelerate time to resolution and increase wallet share through personalized, AI-augmented customer experiences.
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  • Bring together disparate data sources for a holistic customer view and enable real-time insights and proactive engagement.
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  • Personalize and augment the customer experience across all digital channels with powerful AI tools and capabilities.
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  • Enable omnichannel engagement and intelligent self-service while personalizing and safeguarding customer interactions.
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SECURITY AND COMPLIANCE

Build on a trusted cloud

Mitigate risk and unlock business value on a foundation of intelligence, security, and compliance. You’ll be able to:
  • Meet compliance requirements.
  • Strengthen security and privacy.
  • Foster resilience and transparency.
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CUSTOMER STORIES

See how insurers are innovating

PARTNER SOLUTIONS

Explore insurance solutions

Discover insurance and offerings from the Microsoft partner ecosystem.
PRODUCTS

Discover Microsoft products

Explore products and solutions built on a highly secure, compliant platform—the Microsoft Cloud.

Meet compliance requirements

Learn about Microsoft's commitment to support the Digital Operational Resilience ACT (DORA).

Discover valuable resources

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Blog
• December 2025

AI transformation in financial services: 5 predictors for success in 2026

Learn about new essentials for AI success in financial services.
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Infographic
• April 2025

Secure and Compliant Innovation in Insurance with AI

In this infographic from IDC, learn how to empower insurers with AI-enabled innovation.
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Blog

4 ways Microsoft Copilot empowers financial services employees

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eBook

The future of insurance in the era of AI

NEXT STEPS

Start achieving more in insurance

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Responsible AI

Microsoft AI principles and practices

Explore how Microsoft stays committed to responsible AI practices through governance, policy, and research.
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Compliance

Compliance Program for Microsoft Cloud

Connect with subject-matter experts to support your risk, audit, and compliance teams and accelerate your cloud adoption.
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Documentation

Read Microsoft for Financial Services documentation

Learn how to make the most of Microsoft for Financial Services with online training, how-to articles, and other resources.

Read our compliance documentation and visit the Trust Center to learn more about Microsoft’s commitments to financial services compliance, data protection, and privacy. Learn more about DORA compliance here.

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