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Microsoft 365

Microsoft Bookings

A simpler way to organize schedules and manage appointments.

Appointments color coded and listed by employee in Microsoft Bookings.
A tablet screen showing the booking page in Microsoft Bookings and a phone screen showing a confirmed booking.

Simplify scheduling to save time

Save time when scheduling with Microsoft Bookings. Customize appointment details, booking requirements, and specify service providers to streamline the booking experience for you and your customers. Bookings is integrated with your Microsoft 365 calendar to help your customers quickly find available times and avoid double-booking. With Bookings, you’ll spend less time scheduling and more time meeting with customers.

Visit these sample pages to learn how people can book appointments in Bookings:

A laptop screen showing several medical professionals’ schedules in the Bookings calendar within Microsoft Teams.

Meet virtually with Microsoft Teams

Make your Microsoft Bookings meetings virtual with Microsoft Teams. Every appointment booked as an online meeting creates a meeting link that everyone can join virtually from anywhere. Bookings is also available as an app within Teams to help you create calendars, assign staff, schedule new appointments, and meet without ever leaving Teams.

A device screen showing different provider’s calendars in Bookings

Customize appointments to your business needs

Microsoft Bookings has flexibility and customization options to fit a variety of scheduling needs across departments, individuals, and types of appointments. Create and manage multiple Bookings calendars, each with their own unique setup. Different calendars can have different page structures, information, staff, and types of appointments and communication.

A device screen showing the details of an upcoming booking for a hair salon with the options to reschedule, cancel the booking or create a new booking

Provide your clients flexibility, convenience, and control

Microsoft Bookings offers more options for your customers when they visit your booking page, book an appointment, or get a confirmation email and calendar invitation. Customers who book an appointment online can easily reschedule or cancel it themselves to keep everyone in sync. If you prefer to book appointments for your customers, enter the appointment details in Bookings so they receive confirmations and reminders. With Bookings, it’s also easy to track all changes made to appointments.

How organizations use Microsoft Bookings

Organizations across multiple industries have implemented Bookings in a variety of ways to address their scheduling needs.

A person standing outside, leaning on a car and using a mobile phone

Société de l’assurance automobile du Québec (SAAQ)

SAAQ is a government agency that used Bookings to allow citizens to schedule appointments at 115 different service centers.

“The success story of this implementation is being able to build out and implement a new solution in only a few days without it costing a lot of money.”

—Mario Blouin, Technology Enterprise Architect, Société de l’assurance automobile du Québec (SAAQ)

A person sitting at a desk engaged in a Teams video call with a medical provider on a laptop

Zurich Insurance

Zurich Insurance, a global insurance company, implemented Bookings as an efficient way for customers to schedule online appointments.

“If you want to have more transparency and availability of appointments for your organization, use Bookings... Bookings doesn’t require a lot of people or other resources to set up, and the benefits are big.”

—Raid El Badarin-Deriy, Digital Workplace Technical Lead, Zurich Insurance, Germany

A child sitting at a table using a Surface device

Florida Virtual School

Bookings helped Florida Virtual School schedule and manage interactions between teachers, students, parents, and staff.

“The simplicity and ease-of-use were very attractive to our team. People select their preferred days and times, so students can only book when the teacher is available to meet with them. It’s a very smart, real-time system that works.”

—Regina Collins, Global School Principal, Florida Virtual School

A customer sitting in the waiting area of a bank using a mobile phone

Umpqua Bank

Umpqua Bank achieved business continuity while transitioning to appointment-only services using Bookings.

“Bookings solves a universal business problem… in a simple and easy-to-use way. If Bookings is in your portfolio suite and you need a scheduling tool, it’s a no-brainer.”

—Robert Walters, Senior Vice President – Director of Technology Operations, Umpqua Bank

A healthcare provider helping a child use physical therapy ropes

Confluent Health

With the rise of virtual consultations, Confluent Health’s scheduling team uses Bookings to more easily manage and schedule appointments for those virtual visits.

“The centralized scheduling of appointments has generated great feedback. Everyone has commented on how easy it is to use for the virtual visits.”

—Brooke Mugavin, Vice President of Operations, Confluent Health

Get it all with Microsoft 365

Microsoft Bookings is part of select Microsoft 365 plans. Stay productive with always up-to-date apps, email, file storage, sharing, and other features.

A customer and a receptionist wearing masks and having a conversation at a front desk of a business. There is a Surface device displaying a PowerPoint presentation and the customer is holding up their mobile phone displaying a Teams call in progress

Frequently asked questions

  • A booking and scheduling app is an online application to allow for easy scheduling of customizable appointments that integrates with your calendar. A booking or scheduling app can help you and your clients avoid double booking.

  • Microsoft Bookings easily integrates with other Microsoft applications including Microsoft Outlook Calendar, Microsoft Teams and more. Microsoft Bookings integrations allows you to easily integrate your appointments with your personal and professional calendars.

  • Online booking systems can save you and your business a lot of time and headaches that can come with trying to align schedules for appointments. An online scheduling tool makes it easy for people to see your calendar availability even if they are not in your organization. An online booking system can also prevent double booking with real time availability.

  • Planning ahead to schedule meetings and appointments is important to ensure you don’t have overlapping appointments, and aren’t double booking. Scheduling meetings ahead of time also makes sure you are prepared and not caught off guard.

  • Double booking is when someone has more than one meeting or appointment at the same time. To avoid double booking, a scheduling or booking tool should be used so that your availability is always up to date.

  • A cancellation policy can protect you and your business from customers who cancel at the last minute, leaving you with an open appointment and potentially costing you money. A cancellation policy should be clear at the time of booking and not be a surprise to consumers. A cancellation policy can help prevent people cancelling a the last minute or not showing up at all.

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