Microsoft Teams for your Firstline Workforce

Equip your Firstline Workers with agile shift scheduling tools, deeper communication capabilities, and seamless task management—all in a single, intuitive user experience.

Three images of varying firstline workers.

See how we’re investing and innovating to keep your business and essential workforce moving forward.

Digitally transform your shift employees

To be successful in the future, 78 percent of executives said their organization must connect and empower their Firstline Workers with technology and information.

Create a single hub for teamwork

The platform that industries trust to have the right tools in a single, simple experience.

Build deeper connection across your organization

Experience more sharing and less friction across corporate and Firstline shift workers with real-time feedback and communication.

Meet changing business needs

Get an extendable experience with the workforce management tools you already use— Microsoft Teams fits your industry and company needs.


A GIF showing a mobile phone using the Walkie Talkie app in Teams.

Connect all in one place

Have one-on-one conversations, group chats, and video calls, and communicate instantly with Walkie Talkie, a push-to-talk app built natively into Teams.

Manage shift schedules seamlessly

Align schedules to fluctuating needs and save workers time and energy. Provide self-service shift management with Shifts in Microsoft Teams, backed by tools you already use like Kronos, BlueYonder, and AMiON.

A GIF of a mobile phone and a laptop navigating the Shifts app in Microsoft Teams.
A mobile phone and a laptop showing the Tasks app in Microsoft Teams.

Simplify the task management process

Give Firstline Workers better control over tasks and clearer direction with Tasks in Microsoft Teams. Coming soon, you’ll be able to easily distribute tasks from headquarters to Firstline locations and track progress with Tasks Publishing.

Foster communication within the community

Feel more connected with your workforce with tools like Yammer Communities to share corporate-wide news and announcements, and Praise to show employee recognition.

A mobile phone displaying badges in Yammer and another mobile phone displaying a post in Yammer that uses text and video.
A mobile phone on the left showing the camera function within Teams and a phone on the right showing a notification making the user aware they are not allowed to use Teams when they are not on shift.

Keep teamwork secure and compliant

Enjoy with the same enterprise-level security, compliance, and manageability available with Microsoft 365. Keep Firstline teams productive and never worry about information being stored outside the company.

Customize the experience for different roles

Quickly develop and deploy a range of low-code and no-code tools or make custom apps and bots so your team has exactly what they need to do their job without distractions.

A mobile phone on the left is showing multiple apps in Teams and a phone on the right is showing the Inventory app for Teams in use.

Get the Microsoft Teams mobile app

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See what customers are saying about Microsoft Teams

IKEA logo

“We’ve calculated that in this store, we could save SEK364,000 [USD37,700] by replacing our current scheduling process with Shifts. And you can imagine how much we could save as a company if we used Shifts at IKEA stores all over the world.”

Fabian Haeberlein, Deputy Marketing Manager

Alcoa logo

“With Microsoft Teams, we’re able to share information with the entire factory at once. Without Teams, all the crucial information would have been spread across various platforms and difficult for people to find.”

Friopjófur Tómasson, Pot Room Supervisor

NHS logo

“From the patient’s perspective, virtual visits are unique. They benefit the environment, let us deliver care within the patient’s community, and help us provide a better service to our patients."

Jonathan Sider, Chief Information Officer

Telstra logo

“Since we used Teams to build Technician Plus and created more than 77 apps to automate processes, we’ve returned 10 million minutes to the business and generated substantial financial benefits.”

Nathan Backers, Senior Business Specialist, Field Digitalization Team

Firstline Worker resources

IT admin interactive guide

Easily learn how to create the right Microsoft Teams environment for your Firstline Workers.

IT admin quickstart guide

Set up an effective pilot for your Firstline workforce.

Training for Firstline Workers

Successfully roll out Microsoft Teams with engaging and educational videos.

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Firstline Workers and Managers are shift-based, mobile-first workers. They have various names, such as frontline workers and essential workers, but at their core they’re the people first to have contact with your customers, first to work with your product, and first to represent your brand. They are your store associates, customer service representatives, nurses, doctors, factory operators, and more.

The Firstline Worker capabilities are available in all commercial offerings. Some of these capabilities are not available in the free version of Teams or Government offerings.

Learn more about empowering your Firstline Workforce with Teams here.

Effective October 2019, Microsoft StaffHub was retired. StaffHub capabilities are being built into Teams. Learn more

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