Customize the bot behavior when no intent is triggered
Add the System Fallback topic to customize the bot behavior when no intent is triggered.
Agent governance
Understand how to manage agents as well as the role that policies and controls have in keeping your organization secure and compliant.
Webinar: Building a Crisis FAQ chat bot with Power Virtual Agents on May 1st
A webinar to walk through the best practices and tips for building a crisis response chat bot for your organization. When: May 1st 10AM PST Where:Â https://aka.
Announcing new features for Microsoft Power Virtual Agents
We are excited to share the first wave of new product features that will become available in the April and May timeframe, including new languages, collaboration across multiple authors and many more.
Change your Power Virtual Agents default canvas bot icon and name
Customize your bot’s default canvas icons and name using a custom HTML snippet.
Bots can use Power Automate flows created from Power Virtual Agents right away
All Power Automate flows created from Power Virtual Agents are now solution-aware and available to your bots right away.
View, export, and manage retention time of your bot conversation transcripts
Power Virtual Agents now enables you to view and export your bot’s conversation transcripts beyond 30 days by managing transcript retention time.
See how many billed sessions your bot consumes
Extending Power Virtual Agents analytics so you can see how many billed sessions your bot has consumed.
Access and edit your Power Automate flows from the Power Virtual Agents authoring canvas
Access and edit your bot’s Power Automate flows directly from the Power Virtual Agents authoring canvas.
Best practices when planning to use chat bots
Using best practices when building a chat bot is critical for the long-term success of your bot. Read on for our suggested best practices.
