Microsoft Teams for your frontline workforce

Equip your frontline workers with agile shift scheduling tools, deeper communication capabilities, and seamless task management—all in a single, intuitive user experience.

Frontline workers of varying professions using Teams for chat, voice, tasks and more.

Learn how retailers can shape the new normal with their frontline workforce using new Teams features like Tasks Publishing and SMS-sign in.

Digitally enable your entire workforce

78 percent of executives said that, in order to be successful in the future, their organization must connect and empower their frontline workers with technology and information.

Create a single hub for teamwork

The platform that industries trust to have the right tools in a single experience.

Build deeper connection across your organization

Share more across corporate and frontline workers with real-time feedback and communication.

Meet changing business needs

Get an extendable experience with the workforce management tools you already use—Microsoft Teams fits your industry and company needs.

See what Microsoft Teams can do for you

Manage shift schedules seamlessly

Align schedules to your fluctuating needs while saving workers time and energy. Provide staffing and schedule management with Shifts in Microsoft Teams, backed by tools you already use like Kronos, BlueYonder, and AMiON.

A GIF of a mobile phone and a tablet navigating the Shifts app in Microsoft Teams.
A GIF of a mobile phone and a tablet navigating the Shifts app in Microsoft Teams.

Connect your workforce

Increase employee engagement by connecting them with one-on-one conversations, group chats, and video calls, and Walkie Talkie, a push-to-talk app built natively into Teams.

A GIF of a mobile phone showing how to use the Walkie Talkie app while another phone is showing example posts in Teams.
A GIF of a mobile phone showing how to use the Walkie Talkie app while another phone is showing example posts in Teams.

Simplify the task management process

Give frontline workers better control over tasks and clearer direction with Tasks in Microsoft Teams. Now easily distribute tasks from headquarters to frontline locations and track progress with task publishing.

A mobile phone and a laptop showing the Tasks app in Teams.
A mobile phone and a laptop showing the Tasks app in Teams.

Activate and engage your community

Feel more connected with your workforce with tools like Yammer Communities to share corporate-wide news and announcements, and Praise to show employee recognition.

A mobile phone displaying badges in Yammer and another mobile phone displaying a post in Yammer incorporating text and video.
A mobile phone displaying badges in Yammer and another mobile phone displaying a post in Yammer incorporating text and video.

Configure the experience for different roles

Quickly develop and deploy a range of low-code and no-code tools or make custom apps and bots so your team has exactly what they need to do their job without distractions.

 A mobile phone on the left showing the different apps in Teams and a phone on the right showing the Inventory Teams app in use.
 A mobile phone on the left showing the different apps in Teams and a phone on the right showing the Inventory Teams app in use.

Safeguard teamwork

Enjoy built-in enterprise-level security, compliance, and manageability available with Microsoft 365. We have you covered with seamless access to the tools need, whether on a shared device, a workstation, or an employee’s personal device.

A mobile phone on the left showing denied access to Teams when off shift and a phone on the right showing the camera function being used in Teams.
A mobile phone on the left showing denied access to Teams when off shift and a phone on the right showing the camera function being used in Teams.

Get the Microsoft Teams mobile app

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See what customers are saying about Microsoft Teams

IKEA logo

“We’ve calculated that in this store, we could save SEK364,000 [USD37,700] by replacing our current scheduling process with Shifts. And you can imagine how much we could save as a company if we used Shifts at IKEA stores all over the world.”

Fabian Haeberlein, Deputy Marketing Manager

Alcoa logo

“With Microsoft Teams, we’re able to share information with the entire factory at once. Without Teams, all the crucial information would have been spread across various platforms and difficult for people to find.”

Friopjófur Tómasson, Pot Room Supervisor

NHS logo

“From the patient’s perspective, virtual visits are unique. They benefit the environment, let us deliver care within the patient’s community, and help us provide a better service to our patients."

Jonathan Sider, Chief Information Officer

Telstra logo

“Since we used Teams to build Technician Plus and created more than 77 apps to automate processes, we’ve returned 10 million minutes to the business and generated substantial financial benefits.”

Nathan Backers, Senior Business Specialist, Field Digitalization Team

Frontline worker resources

IT admin interactive guide

Easily learn how to create the right Microsoft Teams environment for your frontline workers.

IT admin quick start guide

Set up an effective pilot for your frontline workforce.

Training for frontline workers

Successfully roll out Microsoft Teams with engaging and educational videos.

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Frontline workers and managers are shift-based, mobile-first workers. They have various names, such as frontline workers and essential workers, but at their core they’re the people first to have contact with your customers, first to work with your product, and first to represent your brand. They are your store associates, customer service representatives, nurses, doctors, factory operators, and more.

The frontline worker capabilities are available in all commercial offerings. Some of these capabilities are not available in the free version of Teams or Government offerings.

Learn more about empowering your frontline workforce with Teams here.

Effective June 30, 2020, Microsoft StaffHub was retired. StaffHub capabilities are being built into Teams. Learn more

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