Microsoft Teams for your frontline workforce

Give frontline workers flexible shift scheduling tools, easier communication, and seamless task management—all in one easy-to-use app.

Frontline workers of varying professions using Teams for chat, voice, tasks and more.

Transform your entire workforce

About 78 percent of leaders said that equipping frontline workers with technology is key to success.

Redefine your frontline

Learn why leaders should redefine how they view and value frontline workers in a new world of work.

Explore product innovations

Discover four ways to support your frontline workers in a hybrid world.

Rethink hybrid for frontline

Learn how hybrid work is different for frontline workers and how to set them up for success.

Give workers flexibility to focus on what matters

Help frontline workers spend more time on crucial processes and customer interactions, and less time on manual tasks and schedule conflicts.

A person loading items into the trunk of a car and tasks are being assigned to them in Teams.

Help frontline workers spend more time on crucial processes and customer interactions, and less time on manual tasks and schedule conflicts.

Connect and engage your workforce

Enrich communication and employee experiences by connecting employees with the right tools, people, and devices they need to do their best work and build skills faster.

The walkie talkie app being used in Teams on a mobile phone.

Enhance workforce management

Empower everyone to meet fluctuating business needs by equipping frontline workers with flexible shift scheduling software and seamless task management.

A mobile phone displaying assigned tasks, a tablet displaying a calendar full of events and an ID card on a lanyard.
A mobile phone displaying assigned tasks, a tablet displaying a calendar full of events and an ID card on a lanyard.

Increase operational efficiency

Improve frontline efficiency by automating task and service processes with configurable apps and digital workflows.

Two mobile phones displaying an Issue Report and a Teams conversation.
Two mobile phones displaying an Issue Report and a Teams conversation.

Our frontline devices partners

Get started quickly with a portfolio of device options and flexible payment plans from our trusted partners.

Realwear.
Samsung.
Jabra GN.
Klein Electronics.

How Teams can help your industry

Whether it is increasing customer loyalty, improving care team collaboration or conducting remote expert assistance, Microsoft Teams has you covered on the frontline.

See how organizations are empowering frontline workers with Teams

M&S.

Communicating directly with 600 stores

Learn how Marks and Spencer (M&S) transformed employee communication for 80,000 employees across 956 stores with Teams.

Boots Opticians.

Saving time for Boots Opticals frontline workers

Discover how employees at Boots Opticals can finish in-store audits faster with all of the metrics they need in one app.

Microsoft 365 F1

Lay the foundation for secure communication.

Microsoft 365 F1 $2.25
user/month
(annual commitment)

Microsoft 365 F3

Drive productivity and collaboration.

Microsoft 365 F3 $8.00
user/month
(annual commitment)

Office 365 F3

Engage your workforce.

Office 365 F3 $4.00
user/month
(annual subscription–auto renews)
Compare Microsoft Office Product features
Feature name Microsoft 365 F1 Microsoft 365 F3 Office 365 F3

Office apps

Get things done and stay connected to the organization.

  • MicrosoftPowerPoint
  • MicrosoftWord
  • MicrosoftExcel
  • MicrosoftOneNote

Feature is Included

Feature is Included

Feature is Included

Office on the web and mobile1

Feature is Included

See terms2

Feature is Included

Feature is Included

Email and Calendar

Connect and stay organized with business-class email, calendaring, and contacts all in one place.

  • MicrosoftExchange
  • MicrosoftOutlook
This feature is partially included

Feature is Included

Feature is Included

Outlook

MicrosoftOutlook

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Feature is Included

Exchange

MicrosoftExchange

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See terms3

Feature is Included

See terms3

Meetings and voice

Deliver purpose-built experiences for frontline workers with one integrated hub for productivity, collaboration, and communication—including Walkie Talkie, Task Management, and Shift Management.

MicrosoftTeams

Feature is Included

Feature is Included

Feature is Included

Microsoft Teams4

MicrosoftTeams

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Feature is Included

Feature is Included

Social and intranet

Connect and engage across your organization with an intelligent, mobile intranet and enterprise social networking.

  • MicrosoftSharePoint
  • MicrosoftYammer

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Feature is Included

Feature is Included

SharePoint
(Users can't be administrators. No personal site.)

MicrosoftSharePoint

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Feature is Included

Feature is Included

Yammer

MicrosoftYammer

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Feature is Included

Feature is Included

Files and content

Access files from any device at any time. Engage with intelligent video and create professional-looking content in minutes.

  • MicrosoftOneDrive
  • MicrosoftStream
  • MicrosoftSway
This feature is partially included

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Feature is Included

Microsoft OneDrive for work5

MicrosoftOneDrive

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Microsoft Stream6

MicrosoftStream

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Feature is Included

Sway for Microsoft 3657

MicrosoftSway

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Feature is Included

Work management

Efficiently manage work across individuals, teams, and organizations. Create and automate your business processes.

  • MicrosoftPower Apps
  • MicrosoftPower Automate
  • MicrosoftPower Virtual Agents
  • MicrosoftForms
  • MicrosoftPlanner
  • MicrosoftTo Do
  • MicrosoftLists
This feature is partially included

Feature is Included

This feature is partially included

Power Apps for Microsoft 3658

MicrosoftPower Apps

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Feature is Included

Power Automate for Microsoft 3658

MicrosoftPower Automate

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Feature is Included

Feature is Included

Power Virtual Agents for Microsoft Teams

MicrosoftPower Virtual Agents

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Feature is not Included

Dataverse for Teams

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Feature is Included

Feature is Included

Microsoft Forms9

MicrosoftForms

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List

MicrosoftLists

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Feature is Included

Feature is Included

Microsoft Planner

MicrosoftPlanner

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Feature is Included

Feature is Included

Microsoft To Do

MicrosoftTo Do

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Feature is Included

Feature is Included

Device and app management

Help users be productive wherever they are while keeping corporate information secure. Flexible management and powerful security solutions let you deliver protected mobile experiences on any device.

This feature is partially included

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Windows 10 Enterprise10

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Microsoft 365 admin center

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Windows Autopilot, fine-tuned user experience, and, Windows Analytics device health

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Identity and access management

Secure connections between people, devices, apps, and data. Increase your security and productivity with a single, holistic identity solution that gives you flexibility and control.

This feature is partially included

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Feature is not Included

Windows Hello, Credential Guard, and direct access

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Threat protection

Detect and investigate advanced threats, compromised identities, and malicious actions across your on-premises and cloud environments. Protect your organization with adaptive, built-in intelligence.

This feature is partially included

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Feature is Included

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Microsoft Defender Antivirus and Device Guard

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Information Protection

Protect your sensitive data everywhere, even in motion and when shared. Gain visibility and control over how any file is being used with a comprehensive and integrated information protection solution.

This feature is partially included

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Windows Information Protection and BitLocker

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Security management

Gain visibility into your cloud apps and services, build insights with sophisticated analytics, and control how your data travels so you can respond to and combat cyberthreats.

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Feature is not Included

Microsoft Secure Score

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Microsoft Security and Compliance Center

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Feature is not Included

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Frontline workers and managers are shift-based, mobile-first workers. They have various names, such as frontline workers and essential workers, but at their core they’re the people first to have contact with your customers, first to work with your product, and first to represent your brand. They are your store associates, customer service representatives, nurses, doctors, factory operators, and more.

The frontline worker capabilities are available in all commercial offerings. Some of these capabilities are not available in the free version of Teams or Government offerings.

Learn more about empowering your frontline workforce with Teams here.

Effective June 30, 2020, Microsoft StaffHub was retired. StaffHub capabilities are being built into Teams. Learn more

Envision frontline worker solutions


1. Office mobile limited to devices with integrated screens 10.1” diagonally or less.
2. Apps are read only.
3. No Outlook desktop integration. No voicemail.
4. Includes meetings, chat, and calling.
5. Plans include 2GB OneDrive storage per user and don’t include desktop sync functionality.
6. Includes consumption only, no publish or share.
7. Sway is not currently available for Government Community Cloud (GCC) customers and customers in certain geographies currently. Some legacy Office 365 plans that are no longer in market as of August 2015 may also not have access to Sway.
8. Includes the ability to create and consume. Power Automate is limited to 2000 Steps / day.
9. Does not include Forms Pro capabilities.
10. Windows 10 Enterprise is included in F3, per user and includes cloud management and virtualization.
11. Microsoft Advanced Threat Analytics (ATA) ended Mainstream Support on January 12, 2021. Extended Support will continue until January 2026. Find additional information here.