About 78 percent of leaders said that equipping frontline workers with technology is key to success.2
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Benefits for your frontline
Teams can empower your frontline for the future of work
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Teams can empower your frontline for the future of work
Provide frontline workers with tools that give them flexibility, a sense of purpose, and the right knowledge to improve business outcomes.
Give workers flexibility to focus on what matters
Help frontline workers spend more time on crucial processes and customer interactions, and less time on manual tasks and schedule conflicts.
Help people embrace your company mission
Create brand ambassadors and operation champions by recognizing great work and empowering your frontline with tools to align them to company goals.
Provide the right knowledge at the right time
Exceed business expectations by making it easy to onboard new employees, share insights, and collect great ideas on the ground.
Facilitate frontline workforce communication and connection
Connect deskless workers with the right people, tools, and knowledge to get their job done.
Create a single platform for teamwork
Enable your teams to share rich information and communicate effectively with tools like messaging, emails, calls, file sharing, and channels.
Surface information at employees' fingertips
Meet your people where they are with a company-branded app to access company news, tools, and resources.
Ensure important communications reach the frontline
Enable leadership to communicate to the frontline with targeted announcements relevant for specific frontline locations, departments, or roles.
Consolidate frontline operations and processes
Automate task and service processes with digital workflows that connect to systems of record and create a unified platform for your workforce.
Streamline processes with customizable or configurable apps
Solve unique business challenges with configurable, out-of-the-box apps or easily customizable apps that digitize manual and fragmented processes.
Provide one platform for your frontline apps
Add or integrate the services your frontline workers use most into one location for easy access.
Streamline shift and task management
Empower workers to manage their time and tasks with self-service tools.
Obtain critical insights from the frontline
Help the frontline make informed decisions with self-service analytics while giving corporate a holistic view of frontline performance.
Use social, intranet, learning, and wellbeing features
Empower frontline workers to build new skills and engage in an inclusive company culture.
Facilitate dialogue across leadership and the frontline
Spark meaningful discussions across the entire workforce with tools to foster an open dialogue and give frontline workers tools to express themselves.
Simplify training, onboarding, and continuous upskilling
Keep employees up to date on required training while empowering them to discover content that helps them learn new skills.
Facilitate expression, recognition, and accessibility
Increase morale among frontline teams and employees by encouraging peer recognition, supporting wellbeing, and providing tools for self-expression.
Help protect your workforce
Keep your business safer with built-in security and compliance across identities, email, apps, and endpoints.
Simplify user experience and scale deployment
Help frontline workers stay productive with fast sign-in and secure access to relevant resources.
Help secure identities and access
Centralize visibility and control of your frontline workers, devices, and apps by enforcing remote access policies.
Help prevent and detect attacks across your organization
Detect and respond to attacks across identities, emails, apps, and endpoints, and control the use of shadow IT by restricting compromised users.
Protect and govern data to stay in compliance
Classify, protect, and prevent sharing of sensitive content wherever it lives—in messages, emails, files, apps, or devices.
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The Total Economic Impact™ Of Microsoft Teams For Frontline Workers: Cost Savings And Business Benefits Enabled By Using Teams for Frontline Workers. A Forrester Total Economic Impact™ Study Commissioned by Microsoft, July 2022.
The Physical, Virtual Future of Retail: A Better In-Store Experience for Connected Consumers. A Harvard Business Review Analytic Services briefing paper.