Who we are
A promise in action
We're a global team committed to Microsoft's App Assure promises to help applications and security integrations work smoothly across supported Microsoft platforms.2
What we do
Our App Assure Promises and Advisory Services
We ensure your apps and security integrations work, and offer no-cost engineering guidance to developers, for supported Microsoft platforms.2
Our application compatibility promise
Your apps will just work on Microsoft’s latest platforms. If you encounter any issues, we help remediate them at no additional cost.3
Our security integration promise
The connectors and integrations you need to utilize Microsoft Sentinel data lake will just work. In the unlikely event you need assistance, we will help mitigate issues.3
Our advisory services
We offer a no-cost engineering advisory program designed to help developers build for Microsoft’s latest platforms.
Supported products
Included in our App Assure promises
Explore the Microsoft products covered by the App Assure promises, for which Microsoft provides no‑cost engineering support to keep critical apps and integrations running
Azure Virtual Desktop
Apps for Windows 7 through 11, or virtualized for Windows Server, also work on Windows 10/11 Enterprise, including multisession
Microsoft 365
Apps for Office 2010–2019 also work on Microsoft 365 Apps, including Outlook and M365 Copilot
Microsoft Edge
Web apps that work on Chrome or Edge also work on the latest version of Microsoft Edge
Microsoft Sentinel
Third-party integrations and connectors work reliably with Microsoft Sentinel
Windows 10/11
Apps that worked on Win7/Win8.1/Win 10 will also work on Windows 10 and Windows 11
Windows 365
Apps that worked on Windows 7–11 also work on Windows 365 Cloud PC
Windows on Arm (including Copilot+ PCs)
Apps that worked on Windows 7–11 also work on Windows 10/11 on Arm64 devices
Featured articles
Learn how App Assure simplifies application compatibility and security integrations
Frequently asked questions
- A Microsoft promise is a customer-focused directive managed and delivered on by App Assure, in partnership with Microsoft and software development companies (SDCs) other engineering teams, to ensure that supported applications and integrations continue to function reliably during platform transitions and growth.
- Qualified products include: Microsoft Windows, Windows on Arm, Microsoft 365, Microsoft Edge, Windows 365, Azure Virtual Desktop, Microsoft 365 Copilot, and Microsoft Sentinel Codeless Connector Framework.
- App Assure is available at no additional cost to eligible Windows 10/11, Microsoft 365, and Microsoft Sentinel customers for application compatibility requests.
- Submit a request at (https://aka.ms/AppAssureRequest.) A dedicated App Assure manager will follow up with you to gather the details of your case and engage with engineering and software development partners as needed.
- You’ll be asked for details about the issue, environment, and any affected apps or connectors through our request form. This information will assist our App Assure managers to document the issue and coordinate with Microsoft engineers as needed. (https://aka.ms/AppAssureRequest.)
- Yes. App Assure partners with software development companies to diagnose and remediate compatibility issues, help build quality security integrations, and support Arm64, Outlook add-ins, Microsoft Sentinel Codeless Connector Framework, and other scenarios.
- App Assure does not test or inventory apps to determine compatibility, support non-Microsoft software development companies' product statements, or provide packaging-only services. Please refer to this page to understand what is in scope.
- You’ll work with a dedicated App Assure manager, who will gather the details of your case, coordinate engineering involvement, provide regular status updates, and guide remediation or software development company collaboration.
- No. App Assure does not provide emergency or real-time break/fix support for blocked apps and does not have response time SLAs.
- [1]App Assure services are provided subject to eligibility and scope limitations. Assistance is intended to help address validated application compatibility or integration issues and is not an emergency or real-time break/fix support service.
- [2]Microsoft does not guarantee uninterrupted functionality or absolute remediation of all issues. Statements such as “promise,” “commitment,” or similar language reflect program intent and should not be interpreted as contractual obligations.
- [3]Support may involve collaboration with customers and, where applicable, other software development companies. Software development companies retain responsibility for their products and integrations.
- [4]For details on eligibility, supported platforms, and program scope, please refer to official Microsoft documentation or contact your Microsoft representative.
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