Inside Track
Automation
-
AI for Knowledge Management: Keeping support content up-to-date at Microsoft
Our AI agents and self-help channels are often our employees’ first stop for support, and like anyone, they expect the answers they get to be…
-
Simplifying expense approvals at Microsoft with AI-powered risk assessment
Every manager has experienced it: The dread of approving a stack of expense reports while critical work stands idle. This tedious process has even garnered…
-
Meet ‘Eddie,’ our agent for putting new PCs in the hands of our employees
For many years, our process for getting new work PCs to employees at Microsoft remained largely unchanged: Decentralized and variable, with data spread across systems,…
-
Olutunde Makinde: From Lagos to Redmond, a Microsoft IT engineer’s journey
A career in Microsoft Digital, the company’s internal IT organization, puts employees at the center of one of the world’s most complex and forward‑leaning enterprise…
-
The power of AI in Microsoft 365 Copilot for Sales: Insights from Lori Lamkin and Nathalie D’Hers
We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on…
-
See how we’re simplifying our sales with AI-powered Microsoft 365 Copilot for Sales
We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on…