Inside Track
Automation
-
Driving seller adoption of Sales Agent through role-based change management at Microsoft
For Microsoft sellers, one challenge remains remarkably consistent: The more time they spend on administrative work, the less time they spend with customers and making…
-
From the field: How agentic AI is reshaping adoption at Microsoft
Two years ago, AI adoption at Microsoft felt kind of like pushing a boulder up a hill. We had the technology, the licenses, and the…
-
Prioritizing AI transformation opportunities in Microsoft Finance
When organizations begin adopting AI, one of the first important questions to be answered is where to start. The needs and options across different teams…
-
Building a career in IT with a growth mindset: Kanu Priya’s Microsoft journey
When Kanu Priya was growing up in Nangal-Shama, a small village of 1,500 people in Punjab, India, she didn’t know of any young women who…
-
From alerts to action: How AI agents are reshaping network operations at Microsoft
A network connectivity incident doesn’t begin when someone asks whether they can get online. It starts earlier, with the signals coming from routers, switches, access…
-
Engineering the Frontier Firm: Sharing our AI-native approach to software development
About a year ago, our teams in Microsoft Digital—the company’s IT organization—began an AI transformation the same way most organizations did: ad-hoc. Our engineers taught…
-
How we deploy and manage enterprise devices at Microsoft Digital
In a global organization such as Microsoft—with more than 220,000 employees connecting and working together from offices and remote workspaces scattered around the world—we enable…
-
Enhancing Microsoft network reliability with AIOps and Network Infrastructure Copilot
In today’s rapidly evolving technology landscape, maintaining network reliability is paramount. Our team in Microsoft Digital, the company’s IT organization, keeps the company connected and…
-
From AI ambition to enterprise execution: Our Customer Zero journey
For many organizations, the next phase of AI is to move beyond vision and into execution. Most leaders understand the opportunity that AI presents, but…
-
Resolving repetitive support tickets at Microsoft with AI automation
Across Microsoft, our product teams rely on lab environments to develop, test, validate, and troubleshoot products before they reach customers. These labs are typically made…
-
Unlocking the value of Microsoft 365 Copilot and agents at Microsoft
In Microsoft Digital, our company’s IT department, we get to share our internal learnings on deploying and using Microsoft 365 Copilot and agents with many…
-
Streamlining business operations at Microsoft with an AI toolkit
At Microsoft, we manage one of the world’s largest global corporate operations. Our operations teams process hundreds of billions in revenue and millions of transactions…