Inside Track
Change management
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Driving seller adoption of Sales Agent through role-based change management at Microsoft
For Microsoft sellers, one challenge remains remarkably consistent: The more time they spend on administrative work, the less time they spend with customers and making…
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From the field: How agentic AI is reshaping adoption at Microsoft
Two years ago, AI adoption at Microsoft felt kind of like pushing a boulder up a hill. We had the technology, the licenses, and the…
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Prioritizing AI transformation opportunities in Microsoft Finance
When organizations begin adopting AI, one of the first important questions to be answered is where to start. The needs and options across different teams…
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Taming the Copilot odyssey: Five ways to effectively prompt AI without going overboard
At Microsoft, we’ve been on our journey with AI and Microsoft 365 Copilot for a while now. We’ve made amazing strides and are still discovering…
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Rising to the challenge: How Adelina Radoi makes a difference in IT at Microsoft
As a young woman forging an IT career in Romania, Adelina Radoi faced plenty of doubt and bias. She heard questions about her nationality, her…
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Enhancing Microsoft network reliability with AIOps and Network Infrastructure Copilot
In today’s rapidly evolving technology landscape, maintaining network reliability is paramount. Our team in Microsoft Digital, the company’s IT organization, keeps the company connected and…
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From AI ambition to enterprise execution: Our Customer Zero journey
For many organizations, the next phase of AI is to move beyond vision and into execution. Most leaders understand the opportunity that AI presents, but…
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From AI assistant to capable teammate: How Copilot Cowork is changing the way we work at Microsoft
Most workdays don’t fall apart because employees lack ideas. Instead, challenges arise between intention and execution. What employees need is a way to set executional…
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How Microsoft Digital Asia used AI to create human connection across continents
Here at Microsoft Digital, the company’s IT organization, we believe AI can be a powerful force for building community. In our Microsoft Asia region, our…
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Implementing Agent 365: How we’re governing and managing AI agents at Microsoft
Building readiness for Agent 365 at Microsoft At Microsoft, we’re on a Frontier Transformation journey to reimagine work and redefine processes through the power of…
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How Microsoft built an AI coach to scale personalized sales training
What would happen if you built an AI version of your CEO to coach thousands of sellers? At Microsoft, that question emerged from a much…
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Unlocking the value of Microsoft 365 Copilot and agents at Microsoft
In Microsoft Digital, our company’s IT department, we get to share our internal learnings on deploying and using Microsoft 365 Copilot and agents with many…