cloud migration

Apr 17, 2024   |   Inside Track staff

How Microsoft is transforming its own patch management with Azure

[Editor’s note: Azure Update Management is becoming Update Management Center, which is currently available in public preview. Please note that this content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the...

Nov 17, 2023   |   Pete Apple

Microsoft uses a scream test to silence its unused servers

Do you have unused servers on your hand? Don’t be alarmed if I scream about it—it’ll be for a good reason (and not just because it’s almost Halloween)! Check out Pete Apple’s expedition to the cloud series The learnings, pitfalls, and compromises of Microsoft’s expedition to the cloud Managing Microsoft Azure solutions on Microsoft’s expedition...

Nov 9, 2023   |   Pete Apple

Mapping Microsoft’s expedition to the cloud with good cartography

When you’re charged with mapping Microsoft’s expedition to the cloud, sometimes it’s best to go back to the basics—like using an old fashioned map to help you find your way. Check out Pete Apple’s expedition to the cloud series The learnings, pitfalls, and compromises of Microsoft’s expedition to the cloud Managing Microsoft Azure solutions on...

Nov 8, 2023   |   Pete Apple

Managing Microsoft Azure solutions on Microsoft’s expedition to the cloud

A very popular cliché used in Silicon Valley, the notion of having to “ship it and fix it and ship it again,” was all too familiar to my team as we focused our efforts on moving, managing, and monitoring solutions in Microsoft’s expedition to the cloud. Hello again and welcome back to our blog series...

Nov 8, 2023   |   Pete Apple

Automating Microsoft Azure incident and change management on Microsoft’s move to the cloud

Microsoft’s move to the cloud at Microsoft has certainly been an adventure. New technology has enabled us to transform many of our IT processes, and in some cases make them entirely disappear. It’s also compelled us to reevaluate our operational health and ability to stay on pace with evolving operational functions such as monitoring and...

Jun 20, 2023   |   Cody Bay

Jamming to a new tune: Transforming Microsoft’s printing infrastructure with Universal Print

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] Most people don’t give much thought to printing. In the best-case scenario, you select a button and...

Feb 22, 2023   |   Inside Track staff

Designing a modern service architecture for the cloud

The digital transformation that many enterprises are undertaking has its benefits and its challenges: while it brings new opportunities that add value to customers and help drive business, it also places demands on legacy infrastructure, making companies struggle to keep pace with the digital world’s ever-increasing speed of business. Consider an enterprise’s line-of-business (LOB) systems,...

Nov 10, 2022   |   Inside Track staff

Powering Microsoft’s operations transformation with Microsoft Azure

In any digital transformation, technology and culture changes go together, and our ongoing operations transformation here at Microsoft is no different. As a company, we have evolved from using a process-centered, rigid, manual operations model with a disconnected customer experience. We moved to a Microsoft Azure-based model that uses modern engineering principles such as scalability,...

Jan 27, 2021   |   Cody Bay

Streamlining Microsoft’s global customer call center system with Microsoft Azure

Overhauling the call management system Microsoft used to make 70 million calls per year has been a massive undertaking. The highly complex system was 20 years old and difficult to move on from when, five years ago, the company decided a transformation was needed. These phone calls are how Microsoft talks to its customers and...

Dec 11, 2019   |   Aleenah Ansari

How Microsoft is modernizing its internal network using automation

After Microsoft moved its workload of 60,000 on-premises servers to Microsoft Azure, employees could set up systems and virtual machines (VMs) with a push of a few buttons. Although network hardware servers have changed over time, the way that network engineers work isn’t nearly as modern. “With computers, we have modernized our processes to follow...