Inside Track
Customer Zero
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Deploying AI with employee councils: An IT playbook from Microsoft
Bringing employee voices into our AI decision-making The early phase of enterprise AI can be a little chaotic, and that’s OK. Teams experiment. Ideas are…
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Our best recipes for cooking up better Copilot prompts
Every great recipe starts with the right ingredients. Skip one and you’ll get uneven results (or even something RAW—rushed, ambiguous, and wasteful). The same goes…
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Scaling AI responsibly at Microsoft: Lessons from our Customer Zero journey
As we move from AI experimentation to enterprise-scale deployment, a new challenge is emerging: How do we govern thousands of AI agents, workflows, and copilots…
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Turning network configuration management into a conversation at Microsoft with Autonet AI Agent
Network engineers at Microsoft rarely struggle because they lack the tools to do their work. The challenges appear when they need to access too many…
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AI-ready data: Building the foundation for enterprise AI at Microsoft
For years, organizations have treated data as a critical business asset. Here at Microsoft, data powers our reporting, supports our decision-making, and helps our leaders…
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Automating engineering operations at Microsoft with a Smart DRI Agent
When a production incident occurs, the last thing engineers want to do is burn critical time gathering context when they’re better served solving the problem.…
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Our Customer Zero guide: Enabling agent creation across Microsoft 365 Copilot, Copilot Studio, and Foundry
Generating value by empowering your employees to build agents AI agents are an increasingly important way for organizations to scale knowledge, help their employees boost…
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Building trust in AI-powered support at Microsoft: Our Employee Self-Service agent story
When we launched our Employee Self-Service (ESS) Agent to our more than 300,000 employees and contingent staff in the fall of 2025, we expected that…
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Boosting product manager productivity at Microsoft with AI
Product managers operate at the intersection of customers, engineering, strategy, and execution. They translate customer needs into requirements, prioritize competing investments, coordinate and make trade-offs…
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Choosing the right AI experience for employee productivity and support
As more companies introduce AI-driven options to help their employees find information and accomplish common tasks, a question frequently arises: Which agentic tool is best…
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Driving seller adoption of Sales Agent through role-based change management at Microsoft
For Microsoft sellers, one challenge remains remarkably consistent: The more time they spend on administrative work, the less time they spend with customers and making…
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From the field: How agentic AI is reshaping adoption at Microsoft
Two years ago, AI adoption at Microsoft felt kind of like pushing a boulder up a hill. We had the technology, the licenses, and the…