Inside Track
Customer Zero
-
Building AI skills for the future: How we’re reimagining learning with AI Skills Navigator
Across every industry, the expectations placed on IT professionals are changing fast. AI is no longer a specialized capability reserved for data scientists or developers.…
-
Streamlining finance cash collection at Microsoft with AI
When it comes to running a business, getting paid on time is critical. Our Global Collection team in the Microsoft Treasury division makes sure payments…
-
Governing AI agents at scale: Lessons from our journey at Microsoft
Empowering employees and protecting your organization through agent governance Welcome to the agentic frontier Agents are expanding the frontier of enterprise AI. By creating tools…
-
IT on the cutting edge: Working in Microsoft Digital in the era of AI
What’s it like to power the systems behind a global technology leader from the inside? Working in Microsoft Digital, the company’s internal IT organization, means…
-
Staying human: How we’re using AI to transform the sales experience at Microsoft
At first glance, AI transformation can look like a technology deployment project: New tools arrive, training programs launch, dashboards go live, and leaders focus on…
-
How Work IQ is supercharging our AI usage at Microsoft
At Microsoft, we’re constantly thinking about the future of work—how the power of AI and agents is transforming the way knowledge workers do their jobs,…
-
25 Years of SharePoint at Microsoft: Our lessons learned as Customer Zero
For more than two decades, SharePoint has been a foundational part of how work happens at Microsoft. This pivotal application supports everything we do, including…
-
How we’re tackling Microsoft 365 Copilot governance internally at Microsoft
Governance in the age of AI Unlocking the next generation of productivity tools Microsoft 365 Copilot combines the power of large language models (LLMs) with…
-
Making AI stick for sellers: Five adoption lessons from our Copilot rollout
When Microsoft 365 Copilot rolled out across our global Microsoft Sales and Service organization—a team of more than 60,000 employees—the initial reaction was clear: People…
-
Building from the inside: Anahit Hovhannisyan’s impact on IT at Microsoft
Anahit Hovhannisyan has spent more than a decade at Microsoft headquarters doing work that few people see, but nearly everyone depends on here in Microsoft…
-
Skilling up for the future of work at Microsoft with Agent Launchpad
As AI continues to evolve and its applications across business workflows expand, it can be difficult for employees to stay on top of the latest…
-
Powering the technical veracity of AI at Microsoft with a Center of Excellence
When we launched our AI Center of Excellence (CoE) in 2023, we had a straightforward goal: Help our organization experiment with AI, learn quickly, and…