Topic
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IT operations
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Making AI testing work at scale at Microsoft with Enterprise Test Platform
Every IT team knows the feeling: A project is on track, and then testing becomes the wall everything stacks up against. Slow cycles, fragmented tools,…
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AI for Knowledge Management: Keeping support content up-to-date at Microsoft
Our AI agents and self-help channels are often our employees’ first stop for support, and like anyone, they expect the answers they get to be…
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Taming software licensing sprawl at Microsoft with an AI-driven solution
It’s a common challenge at any large enterprise—important, related data scattered across the organization, residing in disconnected silos. If only there was an efficient way…
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Simplifying device registration at Microsoft with an agentic AI assistant
When you’re busy at work, the last thing you want to do is spend hours getting a new device set up. In an ideal world,…
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Digitally transforming Microsoft: Our IT journey
The digital transformation of Microsoft spans the entire personal computing revolution, from the days of DOS and early Windows desktops, through our journey to the…
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Advancing trusted calls with Open Verifiable Calling at Microsoft
Every second of every day, someone somewhere is receiving a call labeled “spam.” This persistent issue leads many people to not pick up the phone…