Customers love great service – AI can help you wow them
Artificial intelligence (AI) will completely transform customer service in the coming years—and retail businesses can benefit from this emerging technology more quickly than you might think.
Microsoft Industry Blogs
Explore:
Unify. Simplify. Scale: Microsoft Dragon Copilot meets the moment at HIMSS 2026
At HIMSS 2026, Microsoft Dragon Copilot advances unified AI workflows to help clinicians reduce complexity and stay focused on patients.
IT security: How trust works in the automotive industry
Does my supplier or service provider have IT security under control? This is a justified question in the highly connected automotive industry. It is no longer possible to work without cloud and external access.
Medical imaging, AI, and the cloud: what’s next?
Today marks the start of RSNA 2020, the annual meeting of the Radiological Society of North America. I participated in my first RSNA 35 years ago and I am super excited—as I am every year—to reconnect with my radiology colleagues and friends and learn about the latest medical and scientific advances in our field.
Reshaping our cities: Microsoft at the Smart City Live Expo
Today more than half the world’s population lives in urban areas (75 percent in Europe), and according to the United Nations, that figure will increase to 70 percent by 2030.
Why defense and intelligence organizations are embracing the commercial cloud
People and organizations must often make decisions quickly, with incomplete information, and in military situations, this can be particularly true. The mission of the military has not changed since the time of antiquity: if you can observe, orient, decide, and act faster than your opponent, you gain an advantage.
Top use cases for IoT-enabled by 5G
5G opens the doors for new enterprise IoT cases. The fifth-generation cellular standard offers increased security, support for large numbers of connected, low-power devices, and both low-latency and higher-speed performance. However, building an end-to-end IoT solution with cellular connectivity is complex.
Walgreens: transforming customer experience in the COVID-19 era
For Walgreens Boots Alliance (WBA), it’s always been about serving people and communities. Even before the pandemic, this global pharmacy retailer took great pains to be close to the people it serves.
The pandemic has dramatically accelerated digital transformation in public sector
If we’ve learned anything from this global pandemic, it’s that digital technology and data are truly critical infrastructure to enable business resiliency and continuity for all governments as they adapt sudden and unexpected changes to “normal” ways of delivering services.
Why you need a technology partner you can trust
As a health provider, you need to trust that your data, technology, and innovations are safe—and that you can transform your way. Learn how we earn that trust.
Building a culture of employee empowerment in retail
Firstline employees are central to the retail customer experience, so establishing a culture of employee empowerment is transformative to how customers engage with your retail brand.
A progress report on digital transformation in healthcare
Delivering on the promise of healthcare transformation. Learn about advancements in digital trust, interoperability, and teamwork.
Modernizing product innovation: where smart manufacturing and mixed reality converge
Whether companies are developing entirely new product lines or innovating on last year’s designs, the product innovation process today generally moves from ideation through a stage-gated process of experimentation, market testing, surveys, and validation.