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Microsoft AI
Published
<1 min read

Providing care by numbers 

There are thousands of opportunities to use data in the health and social services system, from service providers to policy makers.

Published
2 min read

5 Questions Facing Government Agencies in Customer Service 

In talking with individuals from government agencies, we discovered friction-free citizen experiences when interacting with government is an increasingly important differentiator which contributes to citizen satisfaction. Whether in-person or online at the DMV, for example, responsiveness, speed and accuracy are the expectation.

Published
3 min read

Digital Transformation in Cities 

The World Bank indicates that for the first time ever, the majority of the world’s population live in a city, and this proportion continues to grow. One hundred years ago, 2 out of every 10 people lived in an urban area. By 2050 it’s projected that 7 out of 10 people will live in a city.