Microsoft Services and BIAN
Microsoft Services promotes the standardization offered by the BIAN model and collaborates with the industry to deliver innovative products that enhance the customer experience.
Microsoft Industry Blogs
Explore:
Bridging the gap between AI and medicine: Claude in Microsoft Foundry advances capabilities for healthcare and life sciences customers
We’re excited to announce that Claude in Microsoft Foundry has new capabilities to support healthcare and life sciences customers.
How leading Utilities are innovating with the cloud
Why Microsoft Azure is the cloud platform of choice for leading Utilities.
How Pirch blends physical with digital tech to innovate home appliance buying experience
Learn how luxury appliance retailer Pirch blends physical with digital tech to innovate home appliance buying experience.
Policing and the cloud: Law enforcement agencies turn to Microsoft for the most complete cloud platform
Around the nation, police and public safety departments are responsible for keeping citizens safe, from responding to natural disasters to monitoring city streets and neighborhoods.
Slow but steady improvement: The state of customer experience in the public sector
I don’t think it’s an exaggeration to say that most people dislike dealing with their cable and internet providers. However, there’s another organization that people interact with frequently that scores even lower in customer experience than companies like your local cable company: the federal government.
Microsoft at Sibos 2016: Update #5
Explore how digital transformation is enabling financial institutions to garner actionable insight from vast data streams.
The perks of patient portal: Bridging the communication gap between patients and healthcare providers
Not only are computers useful, but also other handheld devices such as smartphones and tablets as they attempt to bridge communication gaps between the patient and healthcare providers.
Risk Modelling in Insurance: The use of ‘R’ in data science
Leading insurers are harnessing the analytical and intelligence capabilities of Microsoft R Server, SQL Server 2016 and Microsoft Azure to deliver faster results from increasing volumes of data.
Microsoft tackles security in its brick-and-mortar retail stores
Protecting store data and customer privacy is paramount. Learn how Microsoft IT tackles security in its more than 100 Microsoft retail stores worldwide.
How data could save us from disaster
Occasionally, I come across a statistic that piques my curiosity. That happened to me recently, and here’s the number that did it: according to the American Society of Civil Engineers (ASCE), the United States needs to invest 3.6 trillion dollars by 2020 to upgrade our infrastructure.
Microsoft at Sibos 2016: Update #4
Hear from Microsoft at Sibos during the following sessions: 'Trade digitization: Where are we now?' and 'Business insight with machine learning and artificial intelligence'.
Hotels, realtors and concert tickets: How banks are becoming more relevant in customers’ daily lives
VeriPark Next Best Action, built on Microsoft Cloud Technology, is a solution that collects customer data from a wide variety of customer contact points: email, mobile apps, service center calls, in-branch conversations, ATM use and other channels.