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Microsoft AI
Published
3 min read

Customer centricity in 5 easy steps 

Organizations are investing more in their customer experience as they begin to recognize two things: that customers are more willing than ever to switch providers and happy customers are more profitable customers.

Published
2 min read

How should governments trust the cloud? 

For emerging and developing countries around the world, data security and privacy is an urgent question that affects both national security and economic growth. The ability of governments to grow their economies is directly related to their ability to build public value through trusted and transparent citizen services like voter registration, tax processing, licensing and permitting. But while governments understand that cloud innovation can provide a quantum leap in delivering those services cheaply and at scale to leverage the compute and storage capacity they need, they are also wrestling with the very real concerns about how to protect sensitive citizen data.