CRM implementation and deployment best practices
Philippe Brissaud compares Microsoft Dynamics CRM considerations and shares best practices for an implementation.
Microsoft Industry Blogs
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Unify. Simplify. Scale: Microsoft Dragon Copilot meets the moment at HIMSS 2026
At HIMSS 2026, Microsoft Dragon Copilot advances unified AI workflows to help clinicians reduce complexity and stay focused on patients.
Helping banks get more out of applications, the cloud and big data: Microsoft at Sibos 2015
Mining data for customer insight is nothing new, but today there is more rich data available than ever before.
Customer centricity in 5 easy steps
Organizations are investing more in their customer experience as they begin to recognize two things: that customers are more willing than ever to switch providers and happy customers are more profitable customers.
Microsoft CityNext: Empowering cities and citizens to turn challenges into opportunities
With a projected 6.5 billion people living in cities by 2050, the members of ICMA have a significant opportunity to use technology, citizen engagement and data to build new ways to live, work and play.
Office 2016: enabling the Modern Workplace for manufacturers
The launch of Office 2016, helps organizations reinvent productivity and business processes. Office 2016 changes the nature of work, making collaboration and teamwork easier than ever before.
The digital journey
At this year’s Sibos event, Microsoft will be demonstrating how it is helping banks become leading digital businesses.
How should governments trust the cloud?
For emerging and developing countries around the world, data security and privacy is an urgent question that affects both national security and economic growth. The ability of governments to grow their economies is directly related to their ability to build public value through trusted and transparent citizen services like voter registration, tax processing, licensing and permitting. But while governments understand that cloud innovation can provide a quantum leap in delivering those services cheaply and at scale to leverage the compute and storage capacity they need, they are also wrestling with the very real concerns about how to protect sensitive citizen data.
Driving digital banking and customer centricity
Today banking organizations need solutions that allow them to deliver amazing customer experiences while also improving productivity and organizational agility.
Machine learning, data analytics prove worthy weapons in financial services fight for loyal customers
Cortana Analytics Suite is helping financial institutions better understand their end customers and make optimal customer service and product recommendations that are designed to attract and retain profitable customers.
Eat or be eaten? Fighting off the financial services fintech feeding frenzy begins with a solution
Fintech. It’s been called the financial services version of the industrial revolution.
Windows 10: Modernizing financial services
Windows 10 can help financial services organizations deliver on these expectations at a level never before possible, providing experiences and security customers are asking for across the broadest portfolio of devices, including tablet, desktop and smartphones.
Fighting crime with technology
In today’s world, it’s no longer enough for police officers, firefighters, paramedics, and others who are first to arrive at the scene of an emergency to simply respond to calls for help. To perform their jobs effectively, first-responders need to know where crimes or incidents are likely to occur so they can anticipate problems and focus their efforts.