Microsoft Dynamics: Empowering Retailers to Engage with their Customers
Retailers need to ask whether or not these latest marketing innovations are addressing what they really need.
Microsoft Industry Blogs
Explore:
Unify. Simplify. Scale: Microsoft Dragon Copilot meets the moment at HIMSS 2026
At HIMSS 2026, Microsoft Dragon Copilot advances unified AI workflows to help clinicians reduce complexity and stay focused on patients.
Windows helps retailers to transform the customer shopping experience
Learn how several global retail brands are improving engagement with their customers to help grow sales, increase customer satisfaction and bring more efficiency to their business processes.
2015: The year of on-demand, personalized shopping
At Microsoft, we believe this will be the year when modern shopping experiences come to life. Where retailers create instant, personalized experiences for shoppers on their smartphone, online and in stores.
Creating connections with IOT
Over the past 12 months, the internet of things (IoT) has taken center stage for businesses in every industry, and retail is no exception. Retailers are starting with their own things – their existing data, devices and services – and transforming everything from the supply chain through to the customer experience. And by doing so, they’re opening up new revenue streams and realizing greater business impact.
Mobile + In-Store Experience: Better Together
A seamless customer experience is crucial in retail. Today, retail stores are full of diverse technologies waiting for consumers to access them.
The cloud – not a trend but an enabler of 2015 city tech trends
What better way to begin 2015 than to look at the top 10 technology forecast for local governments.
Enabling a continuous and seamless auto buying experience
I was fortunate to be invited by one of our customers to discuss what it means to enable great auto buying experiences while walking around – and climbing over – the new structure for a brand new auto dealership property being constructed here in Seattle.
Supporting law enforcement resources with predictive policing
Police departments are well aware that the mere presence of a uniformed officer or marked patrol car is a deterrent to many kinds of criminal activity, but getting police in the right places before a crime occurs has always been a challenge. Tight budgets often make it difficult to put more officers on the streets, but by applying more powerful analytics to existing data, law enforcement agencies can improve their understanding of crime and make better use of their resources through predictive policing.
Winvision innovates its way to higher quality care for healthier citizens
A software developer and systems integrator based in Utrecht, Netherlands, Winvision recently launched WinCare, a cloud enabled and mobile solution that promises to transform the delivery of youth care across municipalities.
Dynamics CRM Online Government available to all U.S. Government customers
Delivering business applications and improving citizen services with the help of Dynamics CRM Online Government.
In financial services data is the business
In our industry, we know that data is the business.
The Internet of Things Manufacturing Series, Part I: driving transformation in the automotive industry
Last month, I talked about the Internet of Things (IoT) and the four key areas where IoT can unlock the most business value and new revenue growth opportunities for manufacturers.