We’re excited to announce that Claude in Microsoft Foundry has new capabilities to support healthcare and life sciences customers.
In this blog, we sit down with Zilvinas Bareisis, head of retail banking at Celent, a leading research and advisory firm focused on technology for financial institutions globally, to discuss top trends and priorities for retail banking, differentiation of customer experiences, risk management, and preparing for the future.
Recently I had the pleasure of hosting Microsoft’s most recent Telecommunications digital forum.
Through its four-decade partnership with leaders in the automotive industry, there’s one core learning that Microsoft continues to see: with challenge comes increased opportunity for innovation. For vehicle makers, this has meant turning the business model upside down, redefining an industry, and working at a blistering pace transforming from traditional manufacturers to mobility service providers.
The need to remotely access government services, in previously unimaginable ways, is here to stay. Read more to learn about successful approaches that governments worldwide have taken to build agility and resilience while continuing to digitally serve their communities.
This year’s National Retail Federation BIG show was something different—entirely virtual. But it came off quite smoothly, demonstrating how powerful digital transformation can be. It even had some advantages over an in-person event. I was able to see more sessions for one. And without aching feet.
The COVID-19 pandemic has negatively impacted our health, economy, and psychosocial well-being. Public health mitigation measures such as wearing masks, social distancing, avoiding large gatherings, and washing hands have demonstrated benefit in curbing the spread of infection, but have been implemented inconsistently and unevenly throughout the world, which has limited their effectiveness.
The business disruption caused by COVID-19 has resulted in four out of five retailers, 82 percent, changing their approach to how they manage their supply chains.1 Digital twin technology is one tool that retailers are adopting to address this issue. Digital twin technology enables retailers to model their supply chains as connected environments.
COVID-19 has forced defense and intelligence agencies to vastly increase the use of remote work. One great example is the Pentagon, the largest employer in the United States. It enabled one million people to work remotely since the start of the pandemic.
Can digitization address the manufacturing skills gap and worker safety? Even before the pandemic, manufacturing has been changing so quickly that it can be difficult for your workforce to keep up. In fact, Deloitte and the Manufacturing Institute had estimated that up to 2.4 million US manufacturing jobs could remain unfilled between 2018 and 2028 because of a lack of adequate skills.
In 2020 we saw retailers hard hit by the economic effects of the COVID-19 pandemic with dozens of retailers—Neiman Marcus, J.C. Penney, and Brooks Brothers to name a few— declaring bankruptcy. During the unprecedented chaos of lockdowns and social distancing, consumers accelerated their shift to online shopping. Retailers like Target and Best Buy saw online sales double while Amazon’s e–commerce sales grew 39 percent.
If 2020 taught us anything, it was that no business is resilient to everything. But those that had laid their digital tracks early were better positioned to recover, and in some cases, even speed ahead. In fact, one retail expert said that we had “witnessed a 10-year evolutionary leap toward digital” in retailing. That’s quite a leap.
Banks have seen dramatic technology advancements across the business, particularly in payments.
