Customer service on a statewide level
Louisiana’s Health and Human Services decided to revamp their call center operations through a case management system that could integrate seamlessly with existing state systems.
Microsoft Industry Blogs
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Accelerate innovation with AI: Introducing the Product Change Management agent template
Announcing the Product Change Management agent template preview—an AI-powered solution that transforms how manufacturers manage change across equipment, products, processes, and more.
State-of-the-art manufacturing: new skills, new roles, new possibilities
In previous posts in this series, we’ve discussed how IoT is changing the manufacturing industry, ways to use IoT data more effectively, and how to think beyond the factory floor when rolling out IoT technology.
Digital stewardship in the insurance industry
Microsoft is driven to deliver solutions to enhance digital stewardship for the insurance industry across all platforms, from on-premises solutions, to hybrid, to full Azure cloud deployment and beyond.
Be successful with AI at every stage
Tapping into the power of AI means understanding the challenges ahead, your organization’s readiness to meet those challenges, and its maturity on the AI continuum.
Measles and mumps? Data sharing on the cloud to improve public health
As once forgotten diseases start to reappear, state and local government agencies are looking to find new ways to ensure positive health outcomes for their citizens.
How millennials have changed the retail landscape
Retailers targeting millennials have had to rethink everything they know about sales, from leading with experiences to ensuring sustainable business practices.
Seizing market advantage: How manufacturers take IoT beyond the production line
Take a look at some typical manufacturing business functions and the role IoT is playing in helping them drive the bottom line.
How IoT solutions make a city safer, greener and easier to govern
We will focus on three common benefits of smart cities and offer insights into how officials can achieve positive results that are both manageable and scalable.
ShopTalk 2019 recap part 3: AI can check age-old retail problems
Retail’s ongoing digital and cloud-first transformation was on full display at ShopTalk 2019, and the Microsoft Industry Experiences team was there. This is the third in a series (read part 1 and part 2) of three blogs where we delve a little deeper into five topics that were dominant in discussions.
Launching an intelligent future with AI
Microsoft is sponsoring The Atlantic’s summit on the future of AI and to share how this powerful technology is already producing results for DC Water.
Driving the future of mobility in the automotive industry
The automotive industry is rapidly transforming. With today’s breakthrough digital technologies, the pace of innovation has accelerated to Autobahn speeds, with seemingly no limits to where the industry can go.
How to empower today’s retail employees
In today’s retail environment, customers want more control of their experience.