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Retail’s ongoing digital and cloud-first transformation was on full display at ShopTalk 2019, and the Microsoft Industry Experiences team was there. This is the third in a series (read part 1 and part 2) of three blogs where we delve a little deeper into five topics that were dominant in discussions.
In today’s retail environment, customers want more control of their experience.
Think of your retail store not as racks and shelves, maximizing every square inch to hold product after product, but as a service—a way to build an experience.
Cloud-based solutions have become the de-facto standard to drive retail business agility, with 78% of retailers already using cloud technologies and 92% expecting to by next year.
This is the second post in a series of three blogs where we delve a little deeper into five topics that were dominant in discussions at ShopTalk 2019.
Retail transformation was on full display at ShopTalk 2019, and the Microsoft Industry Experiences team was there to participate in this next-gen commerce occasion.
As the consumer-retailer relationship transforms, success will require full transparency and real-time personalization through consumer-centric supply chains.
The physical store has become the most powerful media channel available to brands.
A retailer with full visibility into its supply chain can more accurately assess the health of its chain, including inventory levels and locations.
Legacy retail supply chains are feeling the pains of increased consumer demands and a broader range of choices.
When thoughtfully delivered in harmony with a retailer’s organization, new technologies can empower employees to deliver differentiating customer experiences.
Firstline employees are central to the retail customer experience, so establishing a culture of employee empowerment is transformative to how customers engage with your retail brand.
