Your store is no longer a store, but retail as a service
Think of your retail store not as racks and shelves, maximizing every square inch to hold product after product, but as a service—a way to build an experience.
Microsoft Industry Blogs: Retail
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Return on intelligence: The human edge in an agentic era
Microsoft is leading retail’s agentic future, empowering human creativity with AI-powered automation to deliver authentic, personalized customer experiences.
Accelerating retailers’ digital transformation at the Microsoft Technology Center
Cloud-based solutions have become the de-facto standard to drive retail business agility, with 78% of retailers already using cloud technologies and 92% expecting to by next year.
ShopTalk 2019 recap part 2: Retail transformation and 360 customer insights
This is the second post in a series of three blogs where we delve a little deeper into five topics that were dominant in discussions at ShopTalk 2019.
ShopTalk 2019 recap part 1: Update the retail experience, and know your customer
Retail transformation was on full display at ShopTalk 2019, and the Microsoft Industry Experiences team was there to participate in this next-gen commerce occasion.
Future forward retail supply chains
As the consumer-retailer relationship transforms, success will require full transparency and real-time personalization through consumer-centric supply chains.
How the physical store has become the most powerful media channel available to brands
The physical store has become the most powerful media channel available to brands.
The transparent retail supply chain
A retailer with full visibility into its supply chain can more accurately assess the health of its chain, including inventory levels and locations.
Intelligent retail supply chains and the age of responsiveness
Legacy retail supply chains are feeling the pains of increased consumer demands and a broader range of choices.
An empowered firstline enables transformed customer experiences
When thoughtfully delivered in harmony with a retailer’s organization, new technologies can empower employees to deliver differentiating customer experiences.
Building a culture of employee empowerment in retail
Firstline employees are central to the retail customer experience, so establishing a culture of employee empowerment is transformative to how customers engage with your retail brand.
The continued importance of firstline workers in retail
Retail firstline workers remain central to enabling differentiated retail experiences that will drive customer loyalty and advocacy.
In case you missed it: My top takeaways from NRF 2019
Shelley Bransten, Corporate Vice President, Retail & CPG, shares her highlights from the show floor at the National Retail Federation’s annual conference and expo.