The continued importance of firstline workers in retail
Retail firstline workers remain central to enabling differentiated retail experiences that will drive customer loyalty and advocacy.
Microsoft Industry Blogs: Retail
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Agentic AI in revenue growth management: From hype to decision intelligence
Revenue growth management is becoming the connective tissue between growth strategy and execution. Learn how agentic AI can accelerate decision intelligence—grounded in financial truth, governance, and human judgment.
In case you missed it: My top takeaways from NRF 2019
Shelley Bransten, Corporate Vice President, Retail & CPG, shares her highlights from the show floor at the National Retail Federation’s annual conference and expo.
3 ways AI can help retailers stay relevant
As the retail industry changes and competition grows across every channel, retailers are turning to new technologies to move their customer experience forward and maintain relevancy.
Join women rocking retail in The Girls’ Lounge at NRF 2019
Women have long been both the heart and spine of retail as consumers, first-line employees, designers, influencers, and leaders. But while women drive an estimated 70 to 80 percent of consumer spending and represent half of first-line employees, we only occupy 5.6 percent of S&P 500 retail company CEO positions.
How leading retailers put customers – and their data – at the center
Learn how Walmart, Gap, Nielson, and Fruit of the Loom are using data to optimize operations and frontline experiences.
4 reasons I can’t wait for NRF 2019
Sometimes it seems like we can barely go a week without reading a headline about a brick-and-mortar closure or missed profit expectations in the retail sector. While this might set off alarm bells for some, I’m feeling more optimistic about retail than ever, and I’ll tell you why. Shoppers are spending money in record amounts.
Customers love great service – AI can help you wow them
Artificial intelligence (AI) will completely transform customer service in the coming years—and retail businesses can benefit from this emerging technology more quickly than you might think.
Retailers: Unlock new value and insights with AI
Smart retailers know that AI is key to staying relevant in an always-on marketplace. AI-enabled insights drive greater ROI by unlocking the power of data.
Five ways for technology leaders to get the most out of AI
Richard Wingfield, CTO of Majid Al Futtaim, shares five key takeaways for business and technology leaders looking to get the most value out of AI.
Three ways to elevate your customers’ experience with AI
Learn how you can provide customers the personalized, seamless experiences they expect by using AI to bridge the gap between digital and physical retail.
Takeaways for retail from Microsoft Envision
Learn about key takeaways for the retail industry from Microsoft Envision 2018.
Breaking the retail monolith
Learn about the potential of cloud based microservices for helping retailers create omnichannel platforms that have a full 360-degree view of all customers.