How artificial intelligence is transforming customer engagement in retail
AI can help retailers remove technical barriers, drive innovation, and accelerate their digital transformation.
Microsoft Industry Blogs: Retail
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Agentic AI in revenue growth management: From hype to decision intelligence
Revenue growth management is becoming the connective tissue between growth strategy and execution. Learn how agentic AI can accelerate decision intelligence—grounded in financial truth, governance, and human judgment.
Three Common Mistakes in Retail Personalization
Retailers make 3 avoidable mistakes when trying to execute on retail personalization. Take them into account to achieve successful & ongoing customer relationships.
Collaborative Commerce and the Democratization of Retail
The standard of personalized interactions that shoppers now expect has given rise to collaborative commerce and mass customization. Tracy Issel shares more.
What unified commerce means for specialty retailing
With unified commerce, specialty retailers can blend the digital and physical and provide shoppers with a seamless, personalized and enhanced experience.
Making personalized customer experiences easier for retailers and brands
Learn how recent Microsoft partnerships and initiatives make it easier for retail and consumer goods marketers to deliver personalized customer experiences.
Is tech the new black? Andrey Golub believes AI and VR can make brick-and-mortar shopping fashionable again
One Milan-based startup wants to help shoppers by letting them customize what they want to buy, see and touch the materials in person, and confer with a salesperson before they order.
Experience matters in omnichannel commerce
Why experience matters in omnichannel commerce. Learn more in this guest blog from Microsoft's partner OpenText.
Overrule the Pareto Principle: How to improve portfolio profitability with Inventory Optimization
Inventory management is difficult for retailers and brands of any size. Learn how to optimize your inventory with a single, end-to-end solution.
Driving efficiency and sustainability in consumer goods
Sustainability and business value aren’t at odds. Learn how your retail organization can reduce waste for the sake of your bottom line and the environment.
A Shock to the System: Transforming from Within
As they transform digitally, retailers and CPG brands are breaking out of their comfort zones to school themselves in the ways of startups and tech entrepreneurship.
Embracing New Realities in Retail
Ready for the new retail reality with holograms and immersive virtual stores? Learn how Microsoft and Plexure are transforming retail personalization.
Top takeaways and Microsoft activity from EuroShop 2017
As the pulse of where the retail industry is heading, Microsoft shares its top takeaways and activity from EuroShop 2017, the world's largest retail trade fair.