INDUSTRY
Banking
Unlock business value and deepen customer relationships in the era of AI. Discover how Frontier Firms in banking lead with AI through actionable frameworks and real-world insights.
OVERVIEW
Microsoft for Financial Services
Improve customer experiences, enhance collaboration, and use data and AI to deliver impactful business outcomes.
Transform the banking experience
Deliver differentiated customer experiences through deeper insights and relationships.
Empower banking employees
Improve productivity through enhanced teamwork, insights, and communications.
Manage risk and compliance
Deepen risk insights, facilitate regulatory compliance, and combat financial crime.
Modernize payments and core banking
Increase agility to roll out new products and services while saving on infrastructure costs.
Create a sustainable future
Drive impactful sustainability outcomes in financial services with ESG solutions and analytics.
SCENARIOS
Explore use cases
Drive business value and strengthen customer relationships with trusted banking solutions.
- Accelerate time to resolution and increase wallet share through personalized, AI-augmented banking experiences for your customers.
- Bring together disparate data sources for a holistic customer view, and facilitate real-time insights and proactive engagement.
- Personalize and improve the banking customer experience across all digital channels with powerful AI tools and capabilities.
- Enable omnichannel engagement and intelligent self-service while personalizing and safeguarding customer interactions.
- Improve efficiency and empower bankers with the right banking solutions, cloud tools, data, and insights.
- Streamline collaborative processes across organizational boundaries and centralize access to key resources and tools.
- Facilitate real-time employee engagement and live events with a suite of modern communication tools.
- Foster inclusion and wellbeing by optimizing work-life integration through data-driven insights.
- Reduce infrastructure costs, empower risk teams to model hyperscale scenarios, and respond to markets with agility.
- Enhance risk insights, empower the business with data-driven decision-making, and improve reaction time.
- Meet current and prepare for future regulatory requirements through cloud-based efficiencies.
- Improve defenses against money laundering, fraud, and cyberthreats—protecting your business, your customers, and your brand.
- Speed up time to market, serve clients better insights from the core, and build new banking products for today’s real-time economy.
- Improve agility and increase efficiency while enabling customer-centric payment and banking solutions.
- Introduce new products faster and better serve clients with deeper insights from data flows.
- Transform working capital products with data insights and get the benefits of predictive analytics based on historical flows.
SECURITY AND COMPLIANCE
Build on a trusted cloud
Mitigate risk and unlock business value on a foundation of intelligence, security, and compliance. You’ll be able to:
- Meet compliance requirements.
- Strengthen security and privacy.
- Foster resilience and transparency.
CUSTOMER STORIES
Banking transformed
PARTNER SOLUTIONS
Explore more banking solutions
Discover financial services and banking offerings from the Microsoft partner ecosystem.
PRODUCTS
Discover Microsoft products
Explore products and solutions built on a highly secure, compliant platform—the Microsoft Cloud.
Meet compliance requirements
Learn about Microsoft's commitment to support the Digital Operational Resilience ACT (DORA).
Discover valuable resources
Video
• December 2025
Leading at the Frontier: AI Innovation in Financial Services
Explore how leading financial institutions are putting agentic AI into action in our new series.
Infographic
• April 2025
Secure and Compliant Innovation in Banking with AI
E-book
• May 2024
Innovate with generative AI while meeting compliance requirements
E-book
• June 2023
Banking on AI
NEXT STEPS
Achieve more in banking
Microsoft AI
Committed to advancing responsible AI
Microsoft is empowering responsible AI practices through governance, policy, and research.
Compliance
Compliance Program for Microsoft Cloud
Connect with subject-matter experts to support your risk, audit, and compliance teams and accelerate your cloud adoption.
Documentation
Read Microsoft for Financial Services documentation
Learn how to make the most of Microsoft for Financial Services with online training, how-to articles, and other resources.
Read our compliance documentation and visit the Trust Center to learn more about Microsoft’s commitments to financial services compliance, data protection, and privacy. Learn more about DORA compliance here.
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