Major brands have quickly learned that consumers drive today’s business environment and that yesterday’s efforts to create a customer-centric operating model are out of date. Consumers have also evolved to want more, so product and service personalization has now taken center stage.
When it comes to digital transformations, financial institutions are reaching toward the cloud. Part 10 of Celent’s Digital Panel survey reveals that 75 percent of respondents rate a skyward transition as their top technology priority.
