From changing regulations to shrinking labor markets, financial institutions have to adapt to modern trends to continue driving growth. But if there’s one constant in the evolving financial services industry, it’s the importance of the customer experience. Read more
Most companies today recognize that they must digitally reimagine the way they operate to meet changing customer and employee expectations. But doing so requires building new software solutions—and a lot of them. Read more
State and local governments have been innovating and modernizing to meet the needs of their constituents. This has been a trend, especially since 2020, with the advent of the COVID-19 pandemic. Constituent demands and workforce challenges have created a compelling event for the public sector to evolve into the digital age. Read more
Financial services firms have weathered a series of disruptions over the past few years. COVID-19 accelerated the transition to digital transactions and engagements for customers of banking, insurance, and capital markets firms. Read more
The business world is facing a new reality: sustainable transformation. Today, more than 4,000 companies across the globe have made climate pledges. Those companies add up to 80 percent of the world’s gross domestic product. Read more
The legal industry has a long and storied history and functions through long-established processes that are often resistant to change. It’s no surprise, then, that law offices typically take a traditionalist approach to technology. Read more
To help minimize the spread of COVID-19 while also supporting the speedy reopening of businesses and schools, Washington State Department of Health (DOH) launched WA Verify, an online portal that provides free digital copies of state vaccine records to individuals. Read more
Fueled by the rapid expansion of the cloud, 5G helps create a new application paradigm and paves the way for a new breed of network-intelligent applications. These modern connected apps use 5G technology to enable ubiquitous computing, create a more flexible interface, and extend connectivity from the cloud to the edge, even powering new discoveries Read more
Unlocking data is critical for organizations striving to achieve sustainability goals. Many businesses see challenges in how to effectively record, report, and analyze the data they need to reduce their environmental impact. Read more
Customers and shareholders increasingly expect manufacturers to be proactive on sustainability and social responsibility—and to be transparent about those results. PwC reports in their “ESG Reporting: Getting Started” report, published in January 2022, that the Securities and Exchange Commission (SEC) is trending toward increasing environmental, social, and governance (ESG) reporting. Read more
A top health system in the country was struggling with the challenges of a fragmented infrastructure. The pandemic was causing additional strain on their systems, and they realized their clinical infrastructure was not scaling to meet changing needs. Read more
Delinquency rates have been low during the pandemic. However, forbearance, social policies, and fiscal relief are phasing out. Institutions must be prepared for an oncoming bubble of non-performing loans (NPLs). As EY stated in a recent blog post, “With large swathes of retail customers and small-to-medium-sized enterprises (SMEs) expecting to need financial assistance to avoid Read more
