State and local governments have been innovating and modernizing to meet the needs of their constituents. This has been a trend, especially since 2020, with the advent of the COVID-19 pandemic. Constituent demands and workforce challenges have created a compelling event for the public sector to evolve into the digital age. Read more
The healthcare industry has seen rapid innovations in recent years, with increasing collaboration between people and technology. From telehealth to AI, healthcare providers are using technology to increase access to patient care and improve its quality. Read more
Financial services firms have weathered a series of disruptions over the past few years. COVID-19 accelerated the transition to digital transactions and engagements for customers of banking, insurance, and capital markets firms. Read more
Delinquency rates have been low during the pandemic. However, forbearance, social policies, and fiscal relief are phasing out. Institutions must be prepared for an oncoming bubble of non-performing loans (NPLs). As EY stated in a recent blog post, “With large swathes of retail customers and small-to-medium-sized enterprises (SMEs) expecting to need financial assistance to avoid Read more
The past two years have been a tipping point for the digital transformation of professional services, testing the industry’s agility and the staying power of its traditional business models. Read more
Serena Sacks-Mandel | General Manager, US Education Customer Success K-12 educators devote their lives to ensuring every child has the opportunity to learn, grow, and achieve their best. However, their work has become more challenging in the past few years. Issues of equity and access, social-emotional learning, and educational achievement have been exacerbated by the Read more
Lisa Griego | Director, Retail & Consumer Goods, Microsoft Delighting consumer goods (CG) customers has a different meaning today than it did more than a year ago. Every aspect of how we work, live, and shop has shifted since the COVID-19 pandemic, and I don’t think anyone would have imagined just how extensively this world Read more
While the field of healthcare informatics is certainly not new, the opportunity to derive novel breakthrough insights from digitized health data is. Informaticists have produced meaningful impact for decades, especially in the clinical decision support domain, where analytics have substantially shaped care pathways to deliver better patient outcomes. We’ve seen steady progress in accessing and Read more
As K-12 schools, colleges and universities across the nation finish or near the close of the regular term, we are celebrating educators for once again elevating learning in this second school year of teaching in an uncertain world. Our Microsoft team is honored to support educators spanning the primary to higher education landscape, helping them Read more
Marketing leaders today have the power to understand and shape the customer journey in a way that was unimaginable only a few years ago. A customer experience that is more holistic than ever before is now possible. Cloud-based tools, applied wisely, have helped the marketing function move beyond product promotion to being a central strategy Read more
The impact of Social Determinants of Health (SDoH) on member outcomes has loomed large with health plans for over a decade. Social Determinants of Health Source: www.cdc.gov Health Plans have realized that by mitigating the negative impacts of SDoH, they can achieve substantial benefits. These benefits will certainly improve access and outcomes for members. These Read more
As we participate in Patient Experience Week, I take a pause to acknowledge that we are living and working in extraordinary times. The COVID-19 pandemic has created massive, yet necessary, shifts in our healthcare system, none like we’ve seen before. We are witnessing 20 years of change and innovation all happening within a span of Read more
