Skip to main content
Industry

Microsoft in Business Blogs: Customer experience

Published

Modern resourcing to empower retail associates 

Retail has always been a people business, and face-to-face interactions between customers and employees take center stage. Right now, in-store shopping is coming back strong, but retail businesses are facing a historically tight labor market. This challenge is inspiring retailers to reimagine the shopping experience by elevating customer service while supporting frontline workers. 

Published

Experts weigh in on creating successful retail experiences 

Disruptions to global supply chains and labor markets are bringing digital transformation to the retail space at breathtaking speed. Retailers with solid digital foundations are turning these challenges into opportunities to delight customers and make shopping fun.

Published

Expert perspectives on trends driving change in healthcare 

The healthcare industry has seen rapid innovations in recent years, with increasing collaboration between people and technology. From telehealth to AI, healthcare providers are using technology to increase access to patient care and improve its quality.

Published

AI-driven compassionate lending: Better for banks and customers 

Delinquency rates have been low during the pandemic. However, forbearance, social policies, and fiscal relief are phasing out. Institutions must be prepared for an oncoming bubble of non-performing loans (NPLs). As EY stated in a recent blog post, “With large swathes of retail customers and small-to-medium-sized enterprises (SMEs) expecting to need financial assistance to avoid collections, banks must act now to devise a set of unique debt treatment strategies and solutions.”

Published

Addressing critical K-12 education challenges using data and AI 

Serena Sacks-Mandel | General Manager, US Education Customer Success K-12 educators devote their lives to ensuring every child has the opportunity to learn, grow, and achieve their best. However, their work has become more challenging in the past few years. Issues of equity and access, social-emotional learning, and educational achievement have been exacerbated by the

Published

Consumer goods innovation amid retail uncertainty 

Lisa Griego | Director, Retail & Consumer Goods, Microsoft Delighting consumer goods (CG) customers has a different meaning today than it did more than a year ago. Every aspect of how we work, live, and shop has shifted since the COVID-19 pandemic, and I don’t think anyone would have imagined just how extensively this world

Published

The golden age of health informatics 

While the field of healthcare informatics is certainly not new, the opportunity to derive novel breakthrough insights from digitized health data is. Informaticists have produced meaningful impact for decades, especially in the clinical decision support domain, where analytics have substantially shaped care pathways to deliver better patient outcomes. We’ve seen steady progress in accessing and securely sharing health data to reduce readmission rates, prevent hospital-acquired infections, avoid emergency room overcrowding and more. The result: an enhanced standard of care.

Published

Celebrating educators for elevating learning in an uncertain world 

As K-12 schools, colleges and universities across the nation finish or near the close of the regular term, we are celebrating educators for once again elevating learning in this second school year of teaching in an uncertain world. Our Microsoft team is honored to support educators spanning the primary to higher education landscape, helping them to use trusted technology to empower student learning at home, in the classroom or anywhere in between