Microsoft Cloud for Retail delivers unique industry value with two new store offerings.
Lean into change and thrive during times of uncertainty
Become a resilient retailer—and drive sustained profitability and growth—with Microsoft Cloud for Retail.
Maximize the value of your data
Get more customer insights and value from your data by unifying data sources across the shopper journey to create a holistic view of the customer.
-
Get a holistic view of your customers
Gain valuable consumer insights across the entire shopper journey.
Clear customer view
Uncover real-time customer insights and deliver unmatched omnichannel experiences with world-class AI and analytics.
Back to tabsRetail channel churn model
Make more nuanced decisions in your shopper relationships with powerful analytics, including predictive churn risk.
-
Gain customer insights across all channels
Uncover omnichannel insights with advanced analytics.
Smart Store Analytics
Enhance in-store experiences and operational efficiency with predictive analytics that help optimize store layout, product catalog, shelf placement, and inventory.
Connected data for real-time insights
Elevate customer experiences with an analytics service that brings together data integration, enterprise data warehousing, and big data analytics.
Online shopper behavior insights
See what your e-commerce customers want—and understand how they’re using your website.
Back to tabsClear customer view
Uncover real-time customer insights and deliver unmatched omnichannel experiences with world-class AI and analytics.
-
Help protect your revenue and customers
Use adaptive AI to identify patterns and help combat payment fraud, bots, account takeovers, and returns and discount fraud.
Back to tabsSmart fraud protection
Help protect your revenue and your retail customers with adaptive AI.
-
Generate a high-margin revenue stream
Boost ad revenue using your first-party shopper data.
Marketing automation for e-commerce
Generate ad revenue by enabling trusted brand partners to promote products on your digital channels.
Back to tabsGenerate a high-margin revenue stream
Boost ad revenue using your first-party shopper data.
Explore our partner solutions to maximize the value of your data
Explore ways to reach new customers, boost revenue, tap into AI, and embrace new economic models to enable the store of tomorrow.
Lower customer acquisition costs, maximize lifetime value, and enhance your customers' journey with data-driven insights combined with retail technology.
Take your pricing strategy to the next level, execute complex pricing with precision, and streamline productivity with Flintfox Intelligent Pricing Platform for Retail.
Accelerate growth with retail solutions that drive enterprise decisions and transformation for the world's leading companies.
Optimize your merchandising and supply chain decisions with TCS Optumera™, an AI-assisted retail strategic intelligence platform.
See how companies are transforming customer experiences
Supporting app development
H&M Group inspires citizen developers to create thousands of Power Platform solutions while maintaining security and governance.
Reducing costs to invest in the future
British fashion and cosmetics digital retailer ASOS uses a variety of Azure tools to save 25 to 40 percent through cloud cost optimization.
Trimming audit times
Walgreens Boots Alliance uses Microsoft Power Platform to reduce in-store audit times by 75 percent.
Elevate the shopping experience
Transform the shopping experience through data analytics and new store technology to build stronger relationships with your customers across all touchpoints.
-
Maximize in-store sales
Amplify sales by optimizing in-store customer and product signals.
Smart Store Analytics
Enhance in-store experiences and operational efficiency with predictive analytics that help optimize store layout, product catalog, shelf placement, and inventory.
Back to tabsActionable store insights
Generate actionable insights from your physical store space using pre-built AI-powered skills.
-
Connect your commerce channels
Increase customer engagement and drive conversion across all channels.
Personalized shopping experiences
Deliver unified, personalized, and seamless buying experiences for customers.
Intelligent content search
Uncover consumer insights from all types of content with a cloud search solution with built-in AI capabilities.
Back to tabsConnect your commerce channels
Increase customer engagement and drive conversion across all channels.
-
Engage customers with customized recommendations
Enable personalized recommendations and search results to create meaningful connections with customers.
Personalized recommendations
Drive customer engagement, increase revenue, and elevate your business with a best-in-class recommendation service.
Intelligent content search
Uncover consumer insights from all types of content with a cloud search solution containing built-in AI capabilities.
Back to tabsOmnichannel customer engagement
Create personalized journeys across all touchpoints to strengthen relationships and earn customer loyalty.
-
Make the most of your ad buys
Create personalized experiences to boost customer loyalty, attract new clients, and drive growth with smart ad solutions.
Back to tabsUnique audience targeting
Connect with people at the right moments across work and life, reaching audiences who are ready to engage and purchase online.
-
Delight your customers
Elevate the customer experience with intelligent and automated customer service tools.
Personalized shopping experiences
Deliver unified, personalized, and seamless buying experiences for customers.
Easy-to-use chatbots
Easily create and manage your own intelligent chatbots—no coding required.
Back to tabsElevated customer service
Instantly connect and engage with your customers across all digital messaging channels.
Explore our partner solutions to elevate the shopping experience
Enable shoppers to pay without waiting in line with AiFi—the AI platform that powers autonomous stores at stadiums, convenience stores, and grocery stores.
Simplify the shopper journey with EY Retail Intelligence, a multi-channel, customer-oriented sales and service solution that covers mobile apps, online, and in-store solutions.
Turn physical stores into digital assets using cutting-edge cloud technology.
Turn regular shopping carts into smart carts with Shopic's AI clip-on device—and bring the benefits of online commerce to the grocery retail floor.
Unify content production and management to drive retail experiences that nurture customers long after they complete a transaction.
Enable personalized in-store product discovery from across your supply chain and drive real-time shelf insights using computer vision and AI.
See how organizations are reimagining retail
Strengthening customer relationships
GNC uses Microsoft Dynamics 365 and Azure to unify data, gain clear consumer insights, and elevate the customer experience.
Delivering sweet experiences
Edible Arrangements creates meaningful customer experiences with Microsoft Dynamics 365 Customer Insights, Azure Synapse Analytics, and Power BI.
Gaining an edge
Mattress Firm uses Microsoft 365 to increase collaboration, deliver a better customer experience, and amplify sales.
Connecting with customers
Iconic guitar brand Gibson Brands simplifies internal processes and creates immersive customer experiences with Microsoft Dynamics 365.
Build a real-time, sustainable supply chain
Create an agile, resilient, and sustainable supply chain by connecting data across your ecosystem to identify issues and optimize performance.
-
Simplify inventory planning
Predict demand and optimize inventory with AI.
Supply chain management
Build a resilient supply chain and ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.
Back to tabsSmart order fulfillment
Turn order fulfillment into a competitive advantage and meet your growing digital commerce needs.
-
Get a clear view of your supply chain
Tap into demand and supply signals for future opportunities.
Supply chain insights
Mitigate risks and create resiliency with prescriptive, AI-powered supply chain insights.
Smart order fulfillment
Turn order fulfillment into a competitive advantage and meet your growing digital commerce needs.
Back to tabsSupply chain management
Build a resilient supply chain and ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.
-
Streamline order management
Optimize order management to give customers more choices across all channels.
Smart order fulfillment
Turn order fulfillment into a competitive advantage and meet your growing digital commerce needs.
Personalized shopping experiences
Deliver unified, personalized, and seamless buying experiences for customers.
Frontline worker productivity tools
Invest in your workforce with simple, intuitive, and secure solutions.
Supply chain insights
Make better supply chain decisions, mitigate risks, and create resiliency with prescriptive, AI-powered insights.
Back to tabsSupply chain management
Build a resilient supply chain and ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.
Explore our partner solutions to build a real-time, sustainable supply chain
Transform customer experiences and optimize the entire click-to-deliver journey with Blue Yonder's flexible order management microservices.
Improve inventory productivity, increase on-shelf performance, and drive higher margins with an automated supply and demand planning service.
See how organizations are reimagining retail
Streamlining operations
L’Oréal America improves performance, decreases costs, and reduces its environmental footprint with help from SAP on Azure.
Advancing the retail journey
Lids improves inventory visibility and delivers seamless customer experiences with Dynamics 365.
Empower the store associate
Equip your workforce with retail solutions that improve customer satisfaction, productivity, and collaboration to reduce burden on your store associates and invest in their growth.
-
Boost employee collaboration with modern tools
Connect your team with cutting-edge smart retail solutions.
Store associate solutions
Give frontline workers flexible shift scheduling tools, easier communication, and seamless task management—all in one easy-to-use app.
Employee collaboration
Empower your employees to meet, chat, call, and collaborate from anywhere.
Back to tabsBoost employee collaboration with modern tools
Connect your team with cutting-edge smart retail solutions.
-
Digitize managerial tasks
Simplify retail store scheduling, employee communication, and other store manager tasks.
Store Operations Assist
Equip store associates to better help customers and be more productive by providing a single interface with access to all the operational day-to-day activities in the physical store. This application also allows store leadership to manage these operational activities with dashboard-based analytics & insights.
Back to tabsStore associate solutions
Give frontline workers flexible shift scheduling tools, easier communication, and seamless task management—all in one easy-to-use app.
-
Streamline store processes
Expand what your stores and people can do through automation.
Back to tabsEmployee engagement
Empower employees and improve workflow by bringing together communications, knowledge, learning, resources, and insights.
Explore our partner solutions to empower the store associate
Transform the way your team collaborates in the new world of hybrid work.
Increase employee engagement, improve productivity, and reduce turnover.
Eliminate inefficiencies in labor budgeting, forecasting, and scheduling with AI-powered workforce management.
See how organizations are reimagining retail
Improving staff experiences
Boots Opticians uses Microsoft 365 and Microsoft Teams to boost collaboration and elevate employee experiences.
Accelerating sustainability goals
REI embraces hybrid work with Microsoft Teams and Surface Hub to boost employee productivity and reduce its carbon footprint.
Microsoft Cloud for Retail
-
Microsoft Cloud for Retail includes:
- Retail-specific configurations, connectors, and applications
- Technical support, including unlimited 24/7 access to technical resources
- Access to our extensive, experienced retail partner ecosystem
Discover valuable resources
Learn how global retailers are building resilience
Gain insights into the strategies and technologies retailers are using to navigate disruption, engage customers, and boost retail resilience.
Accelerate growth with a data-driven approach
Deliver seamless retail experiences and grow your business by tapping into the value of your data.
Build your future with Microsoft + Nuance
Discover how Microsoft + Nuance enable better business outcomes through powerful AI combined with a secure global platform.
Reimagine consumer wellness
Learn how to deliver better care for everyone with Microsoft Cloud for Retail and Microsoft Cloud for Healthcare.
Discover transformations in retail and healthcare
Find out how changing consumer expectations present valuable opportunities for retailers and healthcare providers.
Explore our industry blog
Stay up to date on the latest news and insights from Microsoft retail experts.
See how retailers are using AI to adapt and thrive
Discover how retailers are adopting new technologies like AI to elevate customer experiences and drive business growth.
Stay informed about Microsoft Cloud for Retail
Sign up to receive emails about Microsoft retail technology.
*The Microsoft Retail Cloud Add-On Service Specific Terms explain your and Microsoft’s rights and obligations with respect to regulatory compliance standards for Customer Data and Non-Microsoft Product Data solely in connection with your use of the Microsoft Retail Cloud Add-On. The qualifying license terms for Microsoft 365/Office 365, Dynamics 365, Power Platform, and Azure are found in the Product Terms and the Microsoft Privacy Statement and are a prerequisite to your use of the Retail Cloud Add-On SKU.
You can learn more about Microsoft’s commitments to Retail compliance, data protection and privacy by visiting our compliance documentation and the Trust Center.
Follow us