Microsoft Ignite session "Optimize your customer shopping experience with Microsoft Cloud for Retail" now available on demand. Watch now
Microsoft Cloud for Retail
Accelerate business growth with a solution tailored for retailers
Reimagine retail and deliver seamless experiences across the end-to-end shopper journey with Microsoft Cloud for Retail.
Maximize the value of your data
Get more customer insights and value from your data by unifying data sources across the shopper journey to create a holistic view of the customer.
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Get a holistic view of your customers
Gain valuable consumer insights across the entire shopper journey.
Clear customer view
Uncover real-time customer insights and deliver unmatched omnichannel experiences with world-class AI and analytics.
Back to tabsRetail channel churn model
Make more nuanced decisions in your shopper relationships with powerful analytics, including predictive churn risk.
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Gain customer insights across all channels
Uncover omnichannel insights with advanced analytics.
Connected data for real-time insights
Elevate customer experiences with an analytics service that brings together data integration, enterprise data warehousing, and big data analytics.
Online shopper behavior insights
See what your e-commerce customers want—and understand how they’re using your website.
Back to tabsClear customer view
Uncover real-time customer insights and deliver unmatched omnichannel experiences with world-class AI and analytics.
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Help protect your revenue and customers
Use adaptive AI to identify patterns and help combat payment fraud, bots, account takeovers, and returns and discount fraud.
Smart fraud protection
Help protect your revenue and your retail customers with adaptive AI.
Back to tabsHelp protect your revenue and customers
Use adaptive AI to identify patterns and help combat payment fraud, bots, account takeovers, and returns and discount fraud.
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Generate a high-margin revenue stream
Boost ad revenue using your first-party shopper data.
Marketing automation for e-commerce
Generate ad revenue by enabling trusted brand partners to promote products on your digital channels.
Back to tabsGenerate a high-margin revenue stream
Boost ad revenue using your first-party shopper data.
Explore our partner solutions to maximize the value of your data
Move from uncertainty to resiliency by addressing outdated technology and mindsets to become a cloud-first retail enterprise.
Generate better results, drive growth, and form deeper connections with customers through adaptive modeling techniques and tools.
Powered by best-in-class science, dunnhumby Shop gives retailers and brands quick access to powerful insights that reveal what shoppers really want.
Make informed merchandising, pricing, and supply chain decisions to boost sales and reduce costs with an AI-powered solution for the retail industry.
Move from uncertainty to resiliency by addressing outdated technology and mindsets to become a cloud-first retail enterprise.
Generate better results, drive growth, and form deeper connections with customers through adaptive modeling techniques and tools.
Powered by best-in-class science, dunnhumby Shop gives retailers and brands quick access to powerful insights that reveal what shoppers really want.
Make informed merchandising, pricing, and supply chain decisions to boost sales and reduce costs with an AI-powered solution for the retail industry.
See how companies are transforming customer experiences
Supporting app development
Reducing costs to invest in the future
Trimming audit times
Elevate the shopping experience
Transform the shopping experience through data analytics and new store technology to build stronger relationships with your customers across all touchpoints.
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Maximize in-store sales
Amplify sales by optimizing in-store customer and product signals.
Actionable store insights
Generate actionable insights from your physical store space using pre-built AI-powered skills.
Back to tabsMaximize in-store sales
Amplify sales by optimizing in-store customer and product signals.
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Connect your commerce channels
Increase customer engagement and drive conversion across all channels.
Personalized shopping experiences
Deliver unified, personalized, and seamless buying experiences for customers.
Intelligent content search
Uncover consumer insights from all types of content with a cloud search solution with built-in AI capabilities.
Back to tabsConnect your commerce channels
Increase customer engagement and drive conversion across all channels.
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Engage customers with customized recommendations
Enable personalized recommendations and search results to create meaningful connections with customers.
Personalized recommendations
Drive customer engagement, increase revenue, and elevate your business with a best-in-class recommendation service.
Intelligent content search
Uncover consumer insights from all types of content with a cloud search solution containing built-in AI capabilities.
Back to tabsOmnichannel customer engagement
Create personalized journeys across all touchpoints to strengthen relationships and earn customer loyalty.
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Make the most of your ad buys
Create personalized experiences to boost customer loyalty, attract new clients, and drive growth with smart ad solutions.
Unique audience targeting
Connect with people at the right moments across work and life, reaching audiences who are ready to engage and purchase online.
Back to tabsMake the most of your ad buys
Create personalized experiences to boost customer loyalty, attract new clients, and drive growth with smart ad solutions.
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Delight your customers
Elevate the customer experience with intelligent and automated customer service tools.
Personalized shopping experiences
Deliver unified, personalized, and seamless buying experiences for customers.
Easy-to-use chatbots
Easily create and manage your own intelligent chatbots—no coding required.
Back to tabsElevated customer service
Instantly connect and engage with your customers across all digital messaging channels.
Explore our partner solutions to elevate the shopping experience
Gain a deeper understanding of consumer behavior and brand interaction across websites, social media, and advertising.
Optimize data from end-to-end to help reduce the cost of operations.
Accelerate in-store innovation with smart retail solutions like digital signage, consumer behavior analysis, and AI-powered monitoring.
Increase operational efficiency, make timely, informed decisions, and cut IT costs with an end-to-end platform that covers your entire restaurant business.
Create hyper-personalized shopping experiences through the hybrid power of content and commerce with one intuitive solution.
Transform your physical stores into high-value digital assets while providing a better shopping experience with The VUSION Retail IoT Cloud platform.
Quickly and easily build and enrich any aspect of your commerce storefronts to create impactful customer experiences.
Increase sales and customer loyalty with a social responsibility program that marries e-commerce and charity at the checkout page.
See how organizations are reimagining retail
Strengthening customer relationships
Driving online sales
Delivering sweet experiences
Gaining an edge
Connecting with customers
Build a real-time, sustainable supply chain
Create an agile, resilient, and sustainable supply chain by connecting data across your ecosystem to identify issues and optimize performance.
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Simplify inventory planning
Predict demand and optimize inventory with AI.
Supply chain management
Build a resilient supply chain and ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.
Back to tabsSmart order fulfillment
Turn order fulfillment into a competitive advantage and meet your growing digital commerce needs.
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Get a clear view of your supply chain
Tap into demand and supply signals for future opportunities.
Supply chain insights
Mitigate risks and create resiliency with prescriptive supply chain insights—powered by AI.
Smart order fulfillment
Turn order fulfillment into a competitive advantage and meet your growing digital commerce needs.
Back to tabsSupply chain management
Build a resilient supply chain and ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.
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Streamline order management
Optimize order management to give customers more choices across all channels.
Smart order fulfillment
Turn order fulfillment into a competitive advantage and meet your growing digital commerce needs.
Personalized shopping experiences
Deliver unified, personalized, and seamless buying experiences for customers.
Frontline worker productivity tools
Invest in your workforce with simple, intuitive, and secure solutions.
Supply chain insights
Make better supply chain decisions, mitigate risks, and create resiliency with prescriptive insights—powered by AI.
Back to tabsSupply chain management
Build a resilient supply chain and ensure business continuity with agile distribution and manufacturing processes in the cloud and at the edge.
Explore our partner solutions to build a real-time, sustainable supply chain
Get support for all stages of the supply chain autonomy journey—from supplier to factory, transportation to warehouse, and store to customer.
Orchestrate, track, and optimize your logistics operations with a customizable predictive visibility platform.
Drive agility and productivity with a concept-to-consumer solution embedded in Dynamics 365 and tailored for the fashion and apparel industry.
Prepare your business for the future and inspire your people and partners to transition to a new way of working with a pre-configured retail cloud solution.
Elevate your brand, improve the customer experience, and reduce your environmental impact with a solution focused on proactive returns reduction.
Optimize consumer demand planning, inventory, and your supply chain using real-time data with powerful analytics.
Make informed merchandising, pricing, and supply chain decisions to boost sales and reduce costs with an AI-powered solution for the retail industry.
See how organizations are reimagining retail
Streamlining operations
Advancing the retail journey
Empower the store associate
Equip your workforce with retail solutions that improve customer satisfaction, productivity, and collaboration to reduce burden on your store associates and invest in their growth.
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Boost employee collaboration with modern tools
Connect your team with cutting-edge smart retail solutions.
Store associate solutions
Give frontline workers flexible shift scheduling tools, easier communication, and seamless task management—all in one easy-to-use app.
Employee collaboration
Empower your employees to meet, chat, call, and collaborate from anywhere.
Back to tabsBoost employee collaboration with modern tools
Connect your team with cutting-edge smart retail solutions.
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Digitize managerial tasks
Simplify retail store scheduling, employee communication, and other store manager tasks.
Store associate solutions
Give frontline workers flexible shift scheduling tools, easier communication, and seamless task management—all in one easy-to-use app.
Back to tabsDigitize managerial tasks
Simplify retail store scheduling, employee communication, and other store manager tasks.
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Streamline store processes
Expand what your stores and people can do through automation.
Employee engagement
Empower employees and improve workflow by bringing together communications, knowledge, learning, resources, and insights.
Back to tabsStreamline store processes
Expand what your stores and people can do through automation.
Explore our partner solutions to empower the store associate
Transform the way your team collaborates in the new world of hybrid work.
Increase employee engagement, improve productivity, and reduce turnover.
Eliminate inefficiencies in labor budgeting, forecasting, and scheduling with AI-powered workforce management.
Move from uncertainty to resiliency by addressing outdated technology and mindsets to become a cloud-first retail enterprise.
Increase employee engagement, improve productivity, and reduce turnover.
Eliminate inefficiencies in labor budgeting, forecasting, and scheduling with AI-powered workforce management.
Transform the way your team collaborates in the new world of hybrid work.
Increase employee engagement, improve productivity, and reduce turnover.
Eliminate inefficiencies in labor budgeting, forecasting, and scheduling with AI-powered workforce management.
See how organizations are reimagining retail
Improving staff experiences
Accelerating sustainability goals
Microsoft Cloud for Retail
Contact your account executive to get started with Microsoft Cloud for Retail.*
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Microsoft Cloud for Retail includes:
- Retail-specific configurations, connectors, and applications
- Technical support, including unlimited 24/7 access to technical resources
- Access to our extensive, experienced retail partner ecosystem
Discover valuable resources
Framing the Future of Retail: Realizing the Power of Data
Global disruptions have accelerated the need for digital transformation in the retail space.
Build your future with Microsoft + Nuance
Discover how Microsoft + Nuance enable better business outcomes through powerful AI combined with a secure global platform.
Reimagine consumer wellness
Learn how to deliver better care for everyone with Microsoft Cloud for Retail and Microsoft Cloud for Healthcare.
Discover transformations in retail and healthcare
Find out how changing consumer expectations present valuable opportunities for retailers and healthcare providers.
Explore our industry blog
Stay up to date on the latest news and insights from Microsoft retail experts.
Deploying technology in the cloud drives digital transformation for retail
Learn how retailers are leveraging the cloud and artificial intelligence for maximum benefit.
Stay informed about Microsoft Cloud for Retail
Sign up to receive emails about Microsoft retail technology.
*The Microsoft Retail Cloud Add-On Service Specific Terms explain your and Microsoft’s rights and obligations with respect to regulatory compliance standards for Customer Data and Non-Microsoft Product Data solely in connection with your use of the Microsoft Retail Cloud Add-On. The qualifying license terms for Microsoft 365/Office 365, Dynamics 365, Power Platform, and Azure are found in the Product Terms and the Microsoft Privacy Statement and are a prerequisite to your use of the Retail Cloud Add-On SKU.
You can learn more about Microsoft’s commitments to Retail compliance, data protection and privacy by visiting our compliance documentation and the Trust Center.
