From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andrew D. Wilson, Nagu Rangan, Javier Hernandez
November 2025
Digital Empathy for Everyday AI
Designing empathic interactions for helpful, human-centered AI
Publications
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SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani, Gonzalo Ramos, Judith Amores, Desmond C. Ong, Mary Czerwinski, Javier Hernandez
September 2025
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Affective Air Quality Dataset: Personal Chemical Emissions from Emotional Videos
Jas Brooks, Javier Hernandez, Mary Czerwinski, Judith Amores
September 2025
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From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents
Mohit Chandra, Suchismita Naik, Denae Ford, Ebele Okoli, Munmun De Choudhury, Mahsa Ershadi, Gonzalo Ramos, Javier Hernandez, Ananya Bhattacharjee, Shahed Warreth, Jina Suh
Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency | June 2025
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AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
V. D. Swain, Qiuyue, Jash R. Parekh, Yechan Jeon, Roy Zimmerman, Mary Czerwinski, Jina Suh, Varun Mishra, Koustuv Saha, Javier Hernandez
CHI 2025 | April 2025
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Sonora: Human-AI Co-Creation of 3D Audio Worlds and its Impact on Anxiety and Cognitive Load
Fernanda De La Torre, Javier Hernandez, Andrew D. Wilson, Judith Amores
CHI 2025 | April 2025
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Understanding Communication Preferences of Information Workers in Engagement with Text-Based Conversational Agents
Ananya Bhattacharjee, Jina Suh, Mahsa Ershadi, Shamsi Iqbal, Andrew D. Wilson, Javier Hernandez
November 2024
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AImagery: A Multisensory Approach to Anxiety Reduction with AI, Olfactory Stimuli, and Biofeedback-Enhanced Guided Imagery
Judith Amores, Javier Hernandez
2024 Affective Computing and Intelligent Interaction | September 2024
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Deploying a Robotic ride-on Car in the Hospital to Reduce the Stress of Pediatric Patients before Surgery
Agata Lapedriza, Jordi Albo-Canals, Neska Elhaouij, Jinmo Lee, Javier Hernandez, Judith Amores, Kyung Yun, Carmen Jerez Molina, Laura Lahuerta, Nuria Gonzalez, Maria V. Fernandez, Marta Ayats Soler, Sofa Ferreira Quartino, Ariadna Ballesteros, Rosalind W. Picard
International Conference on Human-Robot Interaction | September 2024
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Feeling-the-Beat: Enhancing Empathy and Engagement during Public Speaking through Heart Rate Sharing
Prasanth Murali, Natasha Yamane, Javier Hernandez, Stacy Marsella, Matthew Goodwin, Timothy Bickmore
International Conference on Affective Computing and Intelligent Interaction (ACII) | September 2024
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Affective Conversational Agents: Understanding Expectations and Personal Influences
Javier Hernandez, Jina Suh, Judith Amores, Kael Rowan, Gonzalo Ramos, Mary Czerwinski
October 2023
ArXiv
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Guidelines for Assessing and Minimizing Risks of Emotion Recognition Applications
Javier Hernandez, Josh Lovejoy, Daniel McDuff, Jina Suh, Tim O'Brien, Arathi Sethumadhavan, Gretchen Greene, Rosalind Picard, Mary Czerwinski
International Conference on Affective Computing & Intelligent Interaction (ACII 2021) | October 2021
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Building an AI That Feels: AI systems with emotional intelligence could learn faster and be more helpful
Mary Czerwinski, Javier Hernandez, Daniel McDuff
IEEE Spectrum | May 2021, Vol 58(5): pp. 32-38
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From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andrew D. Wilson, Nagu Rangan, Javier Hernandez
November 2025
-
SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani, Gonzalo Ramos, Judith Amores, Desmond C. Ong, Mary Czerwinski, Javier Hernandez
September 2025
-
Sonora: Human-AI Co-Creation of 3D Audio Worlds and its Impact on Anxiety and Cognitive Load
Fernanda De La Torre, Javier Hernandez, Andrew D. Wilson, Judith Amores
CHI 2025 | April 2025
-
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
V. D. Swain, Qiuyue, Jash R. Parekh, Yechan Jeon, Roy Zimmerman, Mary Czerwinski, Jina Suh, Varun Mishra, Koustuv Saha, Javier Hernandez
CHI 2025 | April 2025
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Understanding Communication Preferences of Information Workers in Engagement with Text-Based Conversational Agents
Ananya Bhattacharjee, Jina Suh, Mahsa Ershadi, Shamsi Iqbal, Andrew D. Wilson, Javier Hernandez
November 2024
-
Affective Conversational Agents: Understanding Expectations and Personal Influences
Javier Hernandez, Jina Suh, Judith Amores, Kael Rowan, Gonzalo Ramos, Mary Czerwinski
October 2023
ArXiv
-
Guidelines for Assessing and Minimizing Risks of Emotion Recognition Applications
Javier Hernandez, Josh Lovejoy, Daniel McDuff, Jina Suh, Tim O'Brien, Arathi Sethumadhavan, Gretchen Greene, Rosalind Picard, Mary Czerwinski
International Conference on Affective Computing & Intelligent Interaction (ACII 2021) | October 2021
-
Building an AI That Feels: AI systems with emotional intelligence could learn faster and be more helpful
Mary Czerwinski, Javier Hernandez, Daniel McDuff
IEEE Spectrum | May 2021, Vol 58(5): pp. 32-38
-
-
-
From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andrew D. Wilson, Nagu Rangan, Javier Hernandez
November 2025
-
SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani, Gonzalo Ramos, Judith Amores, Desmond C. Ong, Mary Czerwinski, Javier Hernandez
September 2025
-
Affective Air Quality Dataset: Personal Chemical Emissions from Emotional Videos
Jas Brooks, Javier Hernandez, Mary Czerwinski, Judith Amores
September 2025
-
From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents
Mohit Chandra, Suchismita Naik, Denae Ford, Ebele Okoli, Munmun De Choudhury, Mahsa Ershadi, Gonzalo Ramos, Javier Hernandez, Ananya Bhattacharjee, Shahed Warreth, Jina Suh
Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency | June 2025
-
Sonora: Human-AI Co-Creation of 3D Audio Worlds and its Impact on Anxiety and Cognitive Load
Fernanda De La Torre, Javier Hernandez, Andrew D. Wilson, Judith Amores
CHI 2025 | April 2025
-
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
V. D. Swain, Qiuyue, Jash R. Parekh, Yechan Jeon, Roy Zimmerman, Mary Czerwinski, Jina Suh, Varun Mishra, Koustuv Saha, Javier Hernandez
CHI 2025 | April 2025
-
Understanding Communication Preferences of Information Workers in Engagement with Text-Based Conversational Agents
Ananya Bhattacharjee, Jina Suh, Mahsa Ershadi, Shamsi Iqbal, Andrew D. Wilson, Javier Hernandez
November 2024
-
AImagery: A Multisensory Approach to Anxiety Reduction with AI, Olfactory Stimuli, and Biofeedback-Enhanced Guided Imagery
Judith Amores, Javier Hernandez
2024 Affective Computing and Intelligent Interaction | September 2024
-
Feeling-the-Beat: Enhancing Empathy and Engagement during Public Speaking through Heart Rate Sharing
Prasanth Murali, Natasha Yamane, Javier Hernandez, Stacy Marsella, Matthew Goodwin, Timothy Bickmore
International Conference on Affective Computing and Intelligent Interaction (ACII) | September 2024
-
Deploying a Robotic ride-on Car in the Hospital to Reduce the Stress of Pediatric Patients before Surgery
Agata Lapedriza, Jordi Albo-Canals, Neska Elhaouij, Jinmo Lee, Javier Hernandez, Judith Amores, Kyung Yun, Carmen Jerez Molina, Laura Lahuerta, Nuria Gonzalez, Maria V. Fernandez, Marta Ayats Soler, Sofa Ferreira Quartino, Ariadna Ballesteros, Rosalind W. Picard
International Conference on Human-Robot Interaction | September 2024
-
Affective Conversational Agents: Understanding Expectations and Personal Influences
Javier Hernandez, Jina Suh, Judith Amores, Kael Rowan, Gonzalo Ramos, Mary Czerwinski
October 2023
ArXiv
-
Building an AI That Feels: AI systems with emotional intelligence could learn faster and be more helpful
Mary Czerwinski, Javier Hernandez, Daniel McDuff
IEEE Spectrum | May 2021, Vol 58(5): pp. 32-38
-
-
-
Building an AI That Feels: AI systems with emotional intelligence could learn faster and be more helpful
Mary Czerwinski, Javier Hernandez, Daniel McDuff
IEEE Spectrum | May 2021, Vol 58(5): pp. 32-38
-
-
-
From Measurement to Expertise: Empathetic Expert Adapters for Context-Based Empathy in Conversational AI Agents
Erfan Shayegani, Jina Suh, Andrew D. Wilson, Nagu Rangan, Javier Hernandez
November 2025
-
SENSE-7: Taxonomy and Dataset for Measuring User Perceptions of Empathy in Sustained Human-AI Conversations
Jina Suh, Lindy Le, Erfan Shayegani, Gonzalo Ramos, Judith Amores, Desmond C. Ong, Mary Czerwinski, Javier Hernandez
September 2025
-
Affective Air Quality Dataset: Personal Chemical Emissions from Emotional Videos
Jas Brooks, Javier Hernandez, Mary Czerwinski, Judith Amores
September 2025
-
Understanding Communication Preferences of Information Workers in Engagement with Text-Based Conversational Agents
Ananya Bhattacharjee, Jina Suh, Mahsa Ershadi, Shamsi Iqbal, Andrew D. Wilson, Javier Hernandez
November 2024
-
Affective Conversational Agents: Understanding Expectations and Personal Influences
Javier Hernandez, Jina Suh, Judith Amores, Kael Rowan, Gonzalo Ramos, Mary Czerwinski
October 2023
ArXiv
-
-
-
From Lived Experience to Insight: Unpacking the Psychological Risks of Using AI Conversational Agents
Mohit Chandra, Suchismita Naik, Denae Ford, Ebele Okoli, Munmun De Choudhury, Mahsa Ershadi, Gonzalo Ramos, Javier Hernandez, Ananya Bhattacharjee, Shahed Warreth, Jina Suh
Proceedings of the 2025 ACM Conference on Fairness, Accountability, and Transparency | June 2025
-
Building an AI That Feels: AI systems with emotional intelligence could learn faster and be more helpful
Mary Czerwinski, Javier Hernandez, Daniel McDuff
IEEE Spectrum | May 2021, Vol 58(5): pp. 32-38
-
-
-
Sonora: Human-AI Co-Creation of 3D Audio Worlds and its Impact on Anxiety and Cognitive Load
Fernanda De La Torre, Javier Hernandez, Andrew D. Wilson, Judith Amores
CHI 2025 | April 2025
-
AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker
V. D. Swain, Qiuyue, Jash R. Parekh, Yechan Jeon, Roy Zimmerman, Mary Czerwinski, Jina Suh, Varun Mishra, Koustuv Saha, Javier Hernandez
CHI 2025 | April 2025
-
AImagery: A Multisensory Approach to Anxiety Reduction with AI, Olfactory Stimuli, and Biofeedback-Enhanced Guided Imagery
Judith Amores, Javier Hernandez
2024 Affective Computing and Intelligent Interaction | September 2024
-
Feeling-the-Beat: Enhancing Empathy and Engagement during Public Speaking through Heart Rate Sharing
Prasanth Murali, Natasha Yamane, Javier Hernandez, Stacy Marsella, Matthew Goodwin, Timothy Bickmore
International Conference on Affective Computing and Intelligent Interaction (ACII) | September 2024
-
Deploying a Robotic ride-on Car in the Hospital to Reduce the Stress of Pediatric Patients before Surgery
Agata Lapedriza, Jordi Albo-Canals, Neska Elhaouij, Jinmo Lee, Javier Hernandez, Judith Amores, Kyung Yun, Carmen Jerez Molina, Laura Lahuerta, Nuria Gonzalez, Maria V. Fernandez, Marta Ayats Soler, Sofa Ferreira Quartino, Ariadna Ballesteros, Rosalind W. Picard
International Conference on Human-Robot Interaction | September 2024
-
Guidelines for Assessing and Minimizing Risks of Emotion Recognition Applications
Javier Hernandez, Josh Lovejoy, Daniel McDuff, Jina Suh, Tim O'Brien, Arathi Sethumadhavan, Gretchen Greene, Rosalind Picard, Mary Czerwinski
International Conference on Affective Computing & Intelligent Interaction (ACII 2021) | October 2021
-