Microsoft Digital technical stories
-
Boosting Microsoft’s response to cybersecurity attacks with Microsoft Sentinel
[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] Sometimes you…
-
Seven things we learned deploying Microsoft 365 Copilot for Sales at Microsoft
We’ve entered the age of AI, and our salespeople are reaping the benefits here at Microsoft. Thanks to Microsoft 365 Copilot for Sales, their days are more efficient, their communication is more streamlined, and their interactions with essential sales tools…
-
Modernizing Microsoft’s internal Help Desk experience with ServiceNow
Microsoft is transforming the experience of our internal IT helpdesk agents and, using ServiceNow IT Service Management, we’re improving the experience our employees have when they request IT help. We’ve transitioned the traditional and custom IT tools and features in…
-
Powering a generational shift in IT at Microsoft with AI
As the IT team at Microsoft, we in Microsoft Digital have experienced monumental shifts in the way we build, deploy, manage, and support information technology. The most recent generational shift happened in 2020, spurred by the global pandemic and subsequent…
-
Verifying device health at Microsoft with Zero Trust
This story was first published in 2021. We periodically update our stories, but we can’t verify that they represent the full picture of our current situation at Microsoft. We leave them on the site so you can see what our…
-
Understanding Microsoft’s digital transformation
Our Microsoft Digital Employee Experience (MDEE) team builds and operates the systems that run Microsoft, and as such, we’re leading the company’s internal digital transformation. We’re doing this by rethinking traditional IT and business operations, and by driving innovation and…
-
Enhancing space management internally at Microsoft with Wi-Fi data
Space management and employee engagement are two critical aspects of any modern workplace, including internally here at Microsoft. Figuring out how to get both right leads to important questions: How can organizations understand the best use of their building spaces,…
-
Enhancing employee listening at Microsoft with Viva Glint
At Microsoft, giving our employees every opportunity to thrive is critical. Now, we have a new but familiar tool to help us do that—our very own Microsoft Viva Glint. We’re using Viva Glint—which replaces LinkedIn Glint—to check in with our…
-
Driving Microsoft 365 Copilot adoption with an assist from Microsoft Viva
Effective adoption doesn’t happen by accident. It takes a coordinated effort that includes executive sponsorship, education, engagement, measurement, and more. When you deploy a next-generation AI technology like Microsoft 365 Copilot that introduces whole new ways of working, getting that…
-
Unlocking the potential of Microsoft 365 Copilot at the role level
There’s no question: Microsoft 365 Copilot is changing how work gets done here at Microsoft and beyond. An intelligent digital assistant with access to any company data you need, and that can process and accomplish requests using natural language—that’s a…
-
Implementing Microsoft Azure cost optimization internally at Microsoft
Our Microsoft Digital team is aggressively pursuing Microsoft Azure cost optimization as part of our continuing effort to improve the efficiency and effectiveness of our enterprise Azure environment here at Microsoft and for our customers. Adopting data-driven cost-optimization techniques, investing…
-
Tackling accessibility: How Microsoft and ServiceNow are building more accessible and inclusive experiences
With more than 1 billion people with disabilities in the world, we believe that accessibility is essential to delivering on our mission to empower every person and every organization on the planet to achieve more. In fact, our mission doesn’t…