Tag: digital transformation

Oct 27, 2021   |   Josh Krenz

Boosting Microsoft’s transaction platform by migrating to Microsoft Azure

Migrating to Microsoft Azure was just what Microsoft needed to transform its massive purchasing system. The Commerce Transaction Platform (CTP) that the company depended on heavily for more than 20 years was a powerhouse, but it was aging—the Commerce and Ecosystem (C&E) team that managed it needed to move it to the cloud to get...

Oct 21, 2021   |   Aleenah Ansari

Powering hybrid work at Microsoft: A conversation with Andrew Wilson and Nathalie D’Hers

Hybrid work requires a change in mindset, culture, and technology, creating challenges and opportunities as Microsoft empowers employee productivity from anywhere. When it comes to embracing hybrid work at Microsoft, employees want options. In this video, Microsoft Chief Digital Officer Andrew Wilson and Microsoft CVP of Employee Experience Nathalie D’Hers share how Microsoft is giving its...

Oct 15, 2021   |   Aleenah Ansari

Flipping the retail metaverse on its head with augmented reality shopping

For Microsoft employees, the company’s annual global Hackathon is an opportunity to work across disciplines and build innovative solutions for the future. Sometimes the ideas they dream up turn into Microsoft products, which is exactly what’s happening with an augmented reality shopping hackathon project that seeks to reimagine the future of retail online and in...

Oct 13, 2021   |   Aleenah Ansari

Prioritizing accessibility at Microsoft with feedback from people with disabilities

Prioritizing accessibility at Microsoft is helping the company create products and services that are inclusive and accessible for everyone. Being successful at this important work hinges on getting feedback from people with disabilities ranging from mobility and cognitive disabilities to temporary disabilities due to an injury or short-term condition. Hope Idaewor, a user researcher in...

Oct 6, 2021   |   Josh Krenz

Microsoft transforms customer returns with new supply chain infrastructure

When ownership of returns and repairs at Microsoft shifted hands, Microsoft Digital saw an opportunity to transform the supply chain infrastructure supporting those services. Microsoft’s Customer Repair Experience and Warranty (CREW) relies on DeviceCare, an internal suite of tools and background processes used to manage repairs and returns, to satisfy customers. But DeviceCare was becoming...

Sep 10, 2021   |   Danielle Yedinak

Driving the transformation of Microsoft’s employee experience with investment prioritization

The transformation of Microsoft’s employee experience has a key pillar: giving employees confidence that their voice matters. A fundamental element to empowering employees is transforming employee signals to an actionable list of employee challenges and needs. In the first and second posts in this series, we explored strategies to capture employee signals and an approach...

Sep 2, 2021   |   Douglas Gantenbein

New trade screening tool boosts Microsoft

Microsoft runs on trust. This includes ensuring that the company is compliant with regulatory requirements by utilizing evolving technology to transform compliance practices, including trade screening. At Microsoft, we pride ourselves on working fairly and honestly with the people we do business with. The increasing use of online commerce, however, has made trade screening more...

Aug 31, 2021   |   Kim Peterson

Transforming change management at Microsoft with Microsoft 365

Once Microsoft 365 became a service, the way IT managers needed to think about change management had to change, and dramatically so. “We were no exception,” says David Johnson, who leads the team that governs how Microsoft 365 is deployed across Microsoft. “Microsoft 365 started changing every day, and we needed to figure out how...

Aug 10, 2021   |   Danielle Yedinak

Digital transformation through mastery of the Microsoft employee experience

Digital transformation is an important topic for most organizations, and we’re often asked to share the specific steps that we have taken to transform the Microsoft employee experience in Microsoft Digital, the organization that powers, protects, and transforms Microsoft. This series highlights how we accomplished this internally across two key pillars of the digital transformation...

Jul 22, 2021   |   Josh Krenz

Meet ERICA, the Microsoft Teams bot helping Microsoft work faster

There’s a new Microsoft Teams bot on the block. Specifically, it’s Microsoft Teams audit digitization assistant named ERICA, or Enterprise Risk Investigation Compliance and Audit. Thanks to ERICA’s easy-to-use interface and automated features, Microsoft’s Internal Audit team can quickly access accurate information from a single place. “ERICA streamlines how we access information,” says Jose De...

Jul 6, 2021   |   Aleenah Ansari

Driving inclusive and effective meetings at Microsoft with Microsoft Teams

Editor’s note: We’ve republished this blog with a new companion video.  At her core, Susan Sims is a relationship builder. In her work as a senior program manager on the Portfolio Integration team, she has prioritized running inclusive and effective meetings. This is made much more challenging because of how COVID-19 has turned every interaction,...