Microsoft Azure
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Running our customer service and support contact centers on Microsoft Azure
This story reflects updated guidance from Microsoft Digital—it was first published in July 2024. Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT…
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Transforming our data culture with AI-ready data
IT organizations—at Microsoft and companies around the world—will never be the same thanks to AI. For all the benefits that AI and machine learning offer, one element we and companies like ours need to get right is data. After all,…
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Migrating from Microsoft Monitoring Agent to Azure Arc and Azure Update Manager at Microsoft
As organizations grow and transform their IT infrastructures, maintaining consistency in patch management across various environments and cloud architectures has become a priority here at Microsoft and at companies elsewhere. A recent shift from Microsoft Monitoring Agent (MMA) to Microsoft…
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AI is revolutionizing the way we support corporate functions at Microsoft
AI is a game-changer when it comes to improving how our corporate functions operate. At least that is what we at Microsoft, and many in the tech industry, have been claiming over the past year or so… but where is…
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Finding and fixing network outages in minutes—not hours—with real-time telemetry at Microsoft
With more than 600 physical worksites around the world, Microsoft has one of the largest network infrastructure footprints on the planet. Managing the thousands of devices that keep those locations connected demands constant attention from a global team of network…
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Rethinking device management internally at Microsoft with AI
At Microsoft, we’re leaning on AI to enhance our internal device management strategy. Engage with our experts! Customers or Microsoft account team representatives from Fortune 500 companies are welcome to request a virtual engagement on this topic with experts from…