Microsoft Azure

Jul 18, 2024   |   Cristine Jung-Fassnidge

Enhancing space management internally at Microsoft with Wi-Fi data

Space management and employee engagement are two critical aspects of any modern workplace, including internally here at Microsoft. Figuring out how to get both right leads to important questions: How can organizations understand the best use of their building spaces, including offices and common spaces, while providing better experiences for their employees? How can they...

Jul 11, 2024   |   Eric Scheffler

Running our customer service and support contact centers on Microsoft Azure

Providing exemplary support is critical to how we empower our customers to achieve more with Microsoft technologies and services. We in Microsoft Digital, the company’s IT organization, recently migrated our global Microsoft customer service network to Microsoft Azure, creating a cloud network-based solution to connect our customers to the support services they need at Microsoft....

Jun 6, 2024   |   Inside Track bot

Creating a manageable Microsoft Azure subscription model

Editor’s note: This story was written by a bot powered by Microsoft Azure OpenAI. The bot interviews subject matter experts in Microsoft Digital to generate new stories quickly. We have humans in the loop to ensure the accuracy and completeness of our AI-powered stories. In the rapidly evolving world of cloud services, managing technical subscriptions...

Jun 5, 2024   |   Lukas Velush

Moving our network to the cloud with Microsoft Azure

Our ongoing move to cloud networking here at Microsoft is at the core of our larger connectivity strategy. Very practically, this shift is playing a pivotal role in how we are and will continue to support our more than 221,000 employees across 180 countries and regions, many of whom are working remotely. Our need to...

May 28, 2024   |   Inside Track staff

How Microsoft modernized its purchase order system with Azure microservices

[Editor’s note: This content was written to highlight a particular event or moment in time. Although that moment has passed, we’re republishing it here so you can see what our thinking and experience was like at the time.] MyOrder, an internal Microsoft legacy application, processes roughly 220,000 purchase orders (POs) every year, which represent $45...

May 24, 2024   |   Alex Fleck

Enabling advanced HR analytics and AI with Microsoft Azure Data Lake

We’re on a mission to transform our human resources systems here at Microsoft. To make it happen, we’re upgrading the way we use analytics and AI. Our digital transformation has been a twofold journey. First, we upgraded our core processes, providing efficient and effective self-service portals for our employees and powerful tools for our HR...

May 22, 2024   |   Lukas Velush

Upgrading Microsoft’s core Human Resources system with SAP SuccessFactors

Microsoft’s core Human Resources system was aging and needed to be replaced. Thanks to its limitations, when a company employee transferred to a new job in a different country or region, it could seem like they were starting over. “When employees moved country to country within the company, behind the scenes our HR operations teams...

May 9, 2024   |   India Rodgers

Scaling contract reviews at Microsoft with Microsoft Azure AI Services

At Microsoft, our Finance team is leveraging technology to simplify workstream prioritization and automate qualitative assessments. The Revenue team within our Finance division is composed of accounting professionals with product, industry, and region-specific expertise. These professionals review and document accounting conclusions on the company’s major contracts with its customers, an activity that involves coordination across...

May 8, 2024   |   Sean O'Neill

Modernizing our Network Access Control Infrastructure with Azure

“How do I get on the Wi-Fi?” It’s often one of the first questions visitors ask when arriving at a new location, and here at Microsoft, it happens every day. Our guest Wi-Fi network is typically one of the first services used by visitors at Microsoft. We’re continually evaluating and improving guest Wi-Fi services to...

May 1, 2024   |   Kamal Raheja

Microsoft enables greater innovation by moving its ServiceNow instances to Azure

Internally here at Microsoft, our strategic partnership with ServiceNow is designed to enhance the integration and optimization of our two companies’ products, platforms, and cloud capabilities. Our decision to move the ServiceNow platform to Azure has proven to be a game-changer. This collaborative journey seamlessly blends the robust capabilities of ServiceNow with the cutting-edge infrastructure...

Apr 22, 2024   |   Josh Krenz

How Microsoft is delivering smart building experiences with CI/CD for Azure Digital Twins

Microsoft empowers employees and guests with user experience scenarios, like pathfinding and hotdesking, to make life easier. To quickly facilitate impactful smart building features at scale, Microsoft Digital’s engineers rely on a structured approach that combines templates and pipelines for continuous integration and continuous delivery (CI/CD) to accelerate implementation without compromising quality. With CI/CD for...