Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.
When building a marketing technology (MarTech) stack, both the best-in-breed and single vendor approaches have their benefits and drawbacks. Today’s business realities has marketing operations teams and business leaders re-examining the best way to get necessary tasks accomplished: “one-for-each” or “one-for-all”. A changing landscape Digital transformation is driving marketing leaders to make decisions between two
As companies navigate an environment of rapid change, raised safety standards, and a new digital world, transformative approaches are needed to successfully maintain a healthy, thriving business. That’s why Microsoft Dynamics 365 Customer Voice has bridged the gap between collecting feedback and building informed responses. Employee safety is paramount to sustaining business in our current
From supply chain capacity constraints to distribution channel disruptions, consumer goods organizations have had to innovate to overcome obstacles and find new ways to meet customer demands. Changes in motion Even before the pandemic struck, significant changes were underway, reshaping retail and the consumer goods industry. Over the last decade, a rise in digital connectivity
Customer data platforms (CDP) aim at helping improve business outcomes in many industries—from delivering better brand experiences in retail and consumer goods to optimizing engagement and fundraising for nonprofits. In the healthcare space, gaining a 360-degree view of the patient and having a unified view of health records, past interactions, and communication preferences empowers front-line support
Even before the global health crisis of 2020, many organizations around the world were focused on digital transformation. They were working with trusted technology providers to develop new business models, create new experiences, new products, and new services for customers. The pandemic changed everything, stalling the efforts of some organizations, and forcing others to accelerate
Ecolab’s food safety solutions help to safely produce more than 25 percent of the world’s processed food and 44 percent of the global milk supply. That equates to thousands of food and beverage facilities that depend on world-class, onsite service to ensure the production of safe, quality food or beverages every day. When the COVID-19
As organizations worldwide continue to respond and react to a new business climate, we have seen more clearly than ever that the traditional approach to business applications is no longer sufficient. Organizations need a new class of business applications that provides the agility to see and respond to emerging trends, new opportunities, and potential risks
Whether you’re a digital startup looking to hit the ground running from day one, or a global Fortune 500 company undergoing rapid scaling, it’s critical that your sales team is equipped with a customer relationship management (CRM) solution that enables your team to perform for their clients at the highest level possible.
Like so much else in our lives, B2B sales are going remote. The months of sales teams working remotely from home have increased longer sales cycles and in-person engagement. “The world was already changing before COVID-19,” Chris Weber, Corporate Vice President of the Small, Medium and Corporate segment for Microsoft, told me in a recent
Since 2017, Microsoft’s Tech for Social Impact initiative has been working to empower the nonprofit sector. As part of that effort two years ago, we released our Common Data Model for Nonprofits, a set of best practices represented as data entities, attributes, and relationships. The Common Data Model is essentially a Rosetta Stone that helps
Join us for the Microsoft Dynamics 365 Business Central Launch Event, streaming live October 21 at 11:00 AM Eastern Time and then available on-demand. Learn about the latest innovations for Business Central and get access to more than 30 breakout sessions available on-demand as well as live chats with product experts on October 28 –
Consumer packaged goods companies and retailers are reinventing ways to serve consumers in a digital world. What a year 2020 has been so far! Nobody could have predicted some of the incredible change we have seen. Yet despite all of this change, exceptional customer experiences remain just as important to the success of a brand
