How AI and ML are used to Improve CRM for the Insurance Industry
CRM systems for the insurance industry. are a more accurate way to capture customer data while providing real-time notification of abnormalities in key data fields.
Microsoft Industry Blogs: Financial services
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Modernizing regulated industries with cloud and agentic AI
Discover how cloud modernization and agentic AI are accelerating migration across healthcare, financial services, and manufacturing.
Insurance Industry Trends 2018
In this piece we are going to look at some of the key insurance industry technology trends for 2018, and where they are taking us.
Open Banking and the API Ecosystem
Howard Bush, Principal Banking and Capital Markets Lead at Microsoft, provides insights on the latest Fintech innovations in banking.
The latest trends in the Banking Landscape
In this interview with Microsoft’s Wayne Bartlett, learn more about the latest banking trends. Banks are moving cautiously towards digital transformation.
Customer experience management in banking: the risk perspective
Innovative approaches to managing various types of risk are at the heart of some of the most exciting developments in enhancing customer experience in financial services.
What it means to be a Gamechanger in times of Radical Innovation: A Q&A with Peter Fisk
These companies go beyond innovating their products and services, their customer experiences and business models. They seek to innovate how their markets work.
Microsoft and BankSight Collaborate with Judo Capital to Deliver Innovative Small Business Lending Platform
Judo looked to Microsoft and BankSight to deliver both the platform and application, which puts the customer at the center of Judo’s Small Business Lending process.
Beware of accidental fintechs: responding to unforeseeable financial services disruption
Disruption is everywhere in financial services, even emerging in unexpected places—and established institutions need strategies for responding effectively.
Measuring innovation value in the digital era
Senior Economist Bill Hubbell explores how to measure innovation value when faced with uncertainty in the digital era.
Embracing a digital operating model: a call to action for banks (3)
Don’t get stuck in the thankless task of patching up old banking infrastructure—the key is to start anew in the cloud.
Virtual Security Summit: Streaming Live
Join us as we live stream the Virtual Security Summit on March 14th to hear from industry experts and learn about the future state of cloud security.
Embracing a digital operating model: a call to action for banks (2)
Future growth for financial institutions depends on understanding and embracing the paradigmatic shifts underway in the industry.