The Digital Customer Experience
Banks are using innovative technologies to create exceptional digital experiences that support proactive and insightful conversations throughout the customer journey.
Microsoft Industry Blogs: Financial services
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AI transformation in financial services: 5 predictors for success in 2026
Financial services businesses are busily adopting agentic AI, with Frontier Firms leading transformation. Here are five critical predictors of success that will differentiate the leaders in 2026.
The Digital Insurer: Enhancing agency channels
Insight on broker and agent networks is enabling insurers to identify opportunities and build strong relationships with their star performers.
Banking on bots
You may have seen the recent announcements from #Microsoft’s CEO declaring that bots are the next big thing with the company creating a platform for the creation of bots on other platforms – including its own Skype Instant Messenger channel. Following this, Facebook also premiered their platform at their f8 conference.
The Digital Insurer: Delivering the insights producers need to serve better and sell more
Insurers are privileged to have vast amounts of customer information from online, mobile, telephone and face-to-face interactions. The insights that information can generate represent tremendous business benefits – as long as the insurer can pull that information together to create a comprehensive picture.
TIBCO to accelerate cloud adoption of banking and capital markets customers via Microsoft collaboration
TIBCO Software Inc., a global leader in integration, analytics, and event processing, has announced a collaboration with Microsoft Corp.
Azure Blockchain as a Service update #8
Microsoft is pleased to announce that we have joined the Chamber of Digital Commerce. The Digital Chamber is a new trade association focused on the possibilities and potential of distributed ledgers.
The Digital Insurer: Putting customers at the centre
In a digitally-connected world insurers need to focus on individual customers, not siloed products – and the latest technologies are enabling them to do just that.
IFX Forum Re-elects Board Director from Microsoft
The IFX Forum has announced the results of its Board of Directors elections. Member company representatives re-elected Victor Dossey, Industry Technology Strategist Worldwide Financial Services of Microsoft, for a new three-year term as Director.
The Digital Bank: Empowering the workforce
Banking professionals have access to a whole host of modern productivity tools to enable them to work more effectively. We hear from Peter Hazou about the opportunities available to banks and their employees.
Global banks join Efma, Microsoft and Avanade to recognize fintech solution award winners at the 2016 Efma Distribution Summit
Efma, Microsoft and Avanade are working together with some of the world’s largest financial institutions to launch a new Fintech portal, www.efma.com/fintech, to connect the rapidly expanding fintech community with retail banks and insurance firms globally. Today at the Efma Distribution Summit in London, Efma announced the fintech solution winners, based on entries within the portal, and selected by a committee of senior banking and insurance executives. The committee selected best-in-class fintech solutions within the following categories: Business Banking; Distribution and Marketing; Insurance; and PFM-Payments.
The FINTECH Book: An industry insider’s guide for the financial technology revolution
The FINTECH Book is your primary guide to the financial technology revolution and the disruption, innovation and opportunity therein.
Microsoft Envision: Breakthrough ideas in banking and capital markets—and the solutions to get you there
At Microsoft Envision you will gain crucial insights, discover new solutions, and build connections to help you drive your digital transformation.