Skip to main content
Microsoft AI
Published
5 min read

Microsoft and Nuance: Unlocking the contact center of the future 

This post is co-authored by Robert Weideman, Executive Vice President and General Manager, Enterprise Division, Nuance The disruption of the pandemic has shifted customer service expectations, and for many brands, it has cemented superior customer experiences as one of the most important priorities for their organization.

Published
6 min read

The cornerstone of continuous, integrated, and value-based healthcare 

Healthcare stakeholders are moving away from fee-for-service and towards value-based models to meet the demands of aging and millennial populations while also meeting an ambitious national healthcare agenda.   Today, regulatory and market forces have led to improved transparency and enhanced consumerization, changing the face of healthcare.

Published
3 min read

Fulfilling our commitment to accessibility and inclusion 

The pandemic has made clear how inaccessible many of our institutions and government services can be. This isn’t news. These challenges existed long before the pandemic and many people, including disability advocates, have been asking for improvements for years.

Published
3 min read

Project SEEKER: Using artificial intelligence for good 

Project SEEKER is pioneering multi-species artificial intelligence (AI) models built using Microsoft Azure Machine Learning Services. It can automatically detect illegally trafficked wildlife concealed within luggage and cargo.  Illegal wildlife trafficking is worth $23 billion per year1. That makes it the fourth-largest illegal trade in the world, following only drugs, guns, and human trafficking2.