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Microsoft AI
Published
3 min read

Best practices for personalizing healthcare in the digital age 

One of the most pervasive challenges facing the healthcare industry today is siloed information. This disconnect limits information accessibility, data uniformity, and interoperability among systems. Thus, there is a constraint on how personal you can get with the information in its current form.

Published
2 min read

How smart is your supply chain? 

Customer expectations are higher than ever but with the right technology, there are limitless ways to delight customers at every step of their journey. Historically, many have considered retail to be a simple business with a great deal of the strategy based on old-fashioned experience, gut instinct, and long-standing supplier relationships.

Published
1 min read

Your employees are your brand ambassadors 

Store associates are the face of every retail brand, yet they are often the most disconnected from the technology that could help them do their jobs better. Learn how you can help your employees become your brand ambassadors.

Published
2 min read

Getting personal: The next frontier in patient care 

“The nature of healthcare delivery is changing,” says Dr. Clifford Goldsmith, a physician and Microsoft’s national director for the provider industry in the U.S. “Most of healthcare was designed to work with communicable diseases, infective diseases.” I’m excited to feature Dr.

Published
3 min read

A public CIO perspective: prioritizing your smart city journey 

The term “smart city” is a simple phrase that encompasses a broad and complex set of digital transformation initiatives and programs. Such programs need to include modern citizen services, operational automation, intelligent management of infrastructure and utilities, and new capabilities to improve transportation and communication.

Published
2 min read

Customers first, last—and everywhere in between 

During the last 15 years of my career in the tech sector, I’ve focused on developing innovative customer experience solutions and overarching digital transformation for the retail industry—and I’ve never been more excited about the opportunities.