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Microsoft AI
Published
5 min read

Microsoft and Nuance: Unlocking the contact center of the future 

This post is co-authored by Robert Weideman, Executive Vice President and General Manager, Enterprise Division, Nuance The disruption of the pandemic has shifted customer service expectations, and for many brands, it has cemented superior customer experiences as one of the most important priorities for their organization.

Published
3 min read

Project SEEKER: Using artificial intelligence for good 

Project SEEKER is pioneering multi-species artificial intelligence (AI) models built using Microsoft Azure Machine Learning Services. It can automatically detect illegally trafficked wildlife concealed within luggage and cargo.  Illegal wildlife trafficking is worth $23 billion per year1. That makes it the fourth-largest illegal trade in the world, following only drugs, guns, and human trafficking2.