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5 critical areas emergency response solutions must address

Efficient, effective emergency response is critical to public safety. In an ever-changing world, more challenges arise every day for our first responders, from 911 triage and dispatch operations to response to incidents from multiple agencies.

To ensure the highest levels of service, the following five areas must be addressed:

  1. Modernizing of legacy systems
  2. Integrating different protocols and communications channels across jurisdictions
  3. Increasing effective information-sharing through cross-agency identity and access
  4. Uniting disparate processes, systems, and data types
  5. Transforming cultures resistant to change

With the fast-moving dynamics of the current landscape and cyber threats looming, one of the most effective and secure ways to address these challenges is moving to a cloud solution. To make things less overwhelming, many organizations transition in a modular fashion, slowly moving systems to cloud-based solutions utilizing a hybrid model. Some agencies use a more comprehensive approach with a complete process and system transformation.

Watch this webinar as we discuss next generation solutions offered by some of our most trusted partners, leaders in the industry who are paving the way for the future of emergency response. Register today to secure your spot.

There are several tiers in the incident response journey that can benefit from next-gen solutions available today:

  • Initiation and dispatch
  • Computer-aided dispatch
  • Command and control
  • Interoperable communications and telephony
  • Geospatial solutions and location services
  • Situational awareness
  • AI–image, video, audio, analytics

First responders—and that includes our 911 operators and public safety answering points (PSAPs)—have dedicated their lives to serving their residents. Coordinating first response across agencies and jurisdictions can make an enormous impact on the safety of our professionals in the field and the communities they support.

Automating processes, modernizing your communications platforms, and integrating disparate systems can help reduce response times dramatically and ease the burden on first responders. With better situational awareness and the right tools, emergency response organizations can streamline mission-critical workloads through these cloud and edge-enabled technologies.

Watch this webinar as we discuss next generation solutions and learn more about Microsoft for Public Safety and Justice.