Accelerate innovation in consumer goods by unifying data with AI, reducing launch risks, and aligning with market trends.
The retail landscape has changed dramatically as the COVID-19 pandemic has forced store closures and brought about new consumer needs. Both online purchases, as well as requests to pick up purchases in-store (BOPIS), have experienced high growth rates from February 2020 to April 2020.
Positioning to win, today and tomorrow The overnight shift to a digital economy is driving retailers to make difficult decisions about how they adapt. It’s digital transformation at an unprecedented velocity. To cope with change, industry experts are encouraging retailers to look to the next horizon of retail and reimagine their business.
Entering 2020, the retail world was already dealing with tremendous growth in merchandise returns, with fraud and overall costs to the retailer increasing at an exponential rate due to the growth of online sales. In 2015 the total value of merchandise returns was estimated at $643 billion globally.
COVID-19 has impacted our lives in ways many of us couldn’t have imagined. From how we interact with our friends and family to working from home and so much more. For me personally, juggling the joys of homeschooling my teenage boys with a packed work schedule has been a true personal test.
With the excitement of NRF 2020 barely behind us, we are heading to Düsseldorf, the fashion capital of Germany, for the EuroShop Trade Fair, February 16-20.
It’s always exciting to go to an event like NRF! But there was something in the air that made NRF 2020 bigger and better than ever before. There were over 38,000 attendees who experienced three days of inspiring discussions and get a perspective on improving customer engagement.
The world’s largest retail conference is fast approaching and we want to make sure you make the most of it. I love going to NRF because not only can we celebrate what went well coming off of our busiest time of year, but we can look forward to an exciting year ahead.
There has never been a more exciting time to be at the intersection of retail and technology. Challenging? Certainly. Opportunity? Absolutely, in fact full of it! Technology is enabling retailers to reimagine every aspect of the value chain.
Customer expectations are higher than ever but with the right technology, there are limitless ways to delight customers at every step of their journey. Historically, many have considered retail to be a simple business with a great deal of the strategy based on old-fashioned experience, gut instinct, and long-standing supplier relationships.
Store associates are the face of every retail brand, yet they are often the most disconnected from the technology that could help them do their jobs better. Learn how you can help your employees become your brand ambassadors.
During the last 15 years of my career in the tech sector, I’ve focused on developing innovative customer experience solutions and overarching digital transformation for the retail industry—and I’ve never been more excited about the opportunities.
Eighty percent of consumer goods CEOs think their operating model is at risk.1 Why is that? Simply put, given how fast consumer preferences and the retail landscape are evolving, consumer goods businesses are being challenged to keep pace like never before. Consumer motivations and expectations are rapidly evolving.
