Frontline workers are the foundation of every industry—from retail and healthcare to hospitality and field services. Yet for years, they’ve been asked to increase productivity and deliver more value, faster, often with tools that weren’t designed for the specific realities of frontline work. Today, that dynamic is shifting. When AI is applied in practical, governed
Over the past year, my colleagues and I have seen a steady uptick in healthcare organizations requesting in-depth discussions on how to further develop their digital front door capabilites. One high-interest topic has been establishing a branded conversational bot (chatbot) that can facilitate frictionless experiences across all digital channels and throughout the engagement journey.
Clinical trials are a critical element in bringing new drugs to the market, and successful trials can bring hope to people in need of treatment. Unfortunately, when the COVID‑19 pandemic took hold in the US, it caused a major disruption in non-COVID‑19 vaccine trials that were planned or ongoing.
Our work with the United States government is built on a foundation of enduring partnership. We work closely with our federal partners, learning and understanding how they work and their specific needs, then adapting our technology to achieve their mission objectives.
IT professionals are experts at answering the questions what and how. They excel at bringing an engineering approach to evaluating options and executing complex projects. But as technical executives take on more strategic leadership in their organizations, they are increasingly asking and answering the question why.
When it comes to digital transformations, financial institutions are reaching toward the cloud. Part 10 of Celent’s Digital Panel survey reveals that 75 percent of respondents rate a skyward transition as their top technology priority.
The asset and wealth management industry continues to experience a lot of consolidation with deals such as Morgan Stanley/E*Trade/Eaton Vance, Schwab/TD Ameritrade, and Franklin Templeton/Legg Mason. Scale is becoming an important competitive advantage in this winner-takes-all environment.
Customers who are still running on-premises infrastructure don’t always understand how a cloud strategy can make significant contributions to organizational resilience. In fact, they often come with misconceptions about efficiency, security, and cost, and they conclude that the cloud actually undermines resilience.
As 2020 slips into our collective rearview mirror, there is little doubt that the COVID‑19 pandemic had a major impact on virtual healthcare adoption by both consumers and healthcare organizations.
Achieving data liquidity in the healthcare industry has been a goal for more than 50 years, or since the first digitization of health information. This concept means that restricted health data is accessible to any authorized user on demand once it’s been entered into any system of record.
The year 2020 and the global COVID-19 pandemic have accelerated technology solutions that make “virtual” the new reality. Most scenarios include using platforms like Teams or Zoom for: “Virtual work” to connect remote workers and customers in collaborative online sessions for business. “Virtual education” to connect students and teachers for distant learning and study groups.
To some extent, the term resilience has become 2020 shorthand for “surviving a global pandemic.” But as technical professionals know well, the goal of resilience long predates the cataclysms we’ve faced this year.
Register for the Microsoft Resilience at Work US Summit, February 4 If characteristics define a person, then three that are critical to me are resilience, agility, and a passion for leveraging technology to solve human challenges.
