Frontline workers are the foundation of every industry—from retail and healthcare to hospitality and field services. Yet for years, they’ve been asked to increase productivity and deliver more value, faster, often with tools that weren’t designed for the specific realities of frontline work. Today, that dynamic is shifting. When AI is applied in practical, governed
When you watched the Super Bowl on Sunday, there was something happening on the sidelines and in the coaches’ booths that you may not have known about. NFL coaches and players had a (not so) secret weapon helping them execute the plays that went down in sports history.
Microsoft’s Focus on Insurance on Full Display at InsureTech Connect By providing the essential technologies that enable insurers to deliver higher levels of customer service and achieve more, Microsoft continues to establish itself as a major player in the insurance industry.
Follow Pascal Belaud on LinkedIn Right now, banking, capital markets, and insurance businesses are finding new uses for artificial intelligence. AI is helping to transform and keep ahead of a number of critical vectors, including customer experience, regulatory compliance, new markets and business models, and security. It’s no longer a “nice to have” innovation technology, it’s becoming a CX-level imperative.
I can’t think of a better way to start the new year than to look at health trends and predictions. Our entire Microsoft Health team is focused on driving digital transformation that empowers our customers to provide quality care.
Two years ago, my colleague Kevin Briggs wrote about modernization efforts going on across government legal organizations. While some progress has been made since then, the demand for improvement continues to grow.
Correspondence is no minor matter for government agencies, which routinely receive volumes of correspondence every year from many different channels, both in electronic form and physical mail. Responses are often required within a certain amount of time because of agency guidelines, congressional guidelines, or legal requirements.
Customers want to be catered to. The ability to differentiate the customer experience between touchpoints and provide personalized interactions at each stage is critical for insurers aiming to branch into the digital space.
Em Lazer-Walker | Cloud Advocate I was approached by my colleague, Jen Looper, in early Fall to lead on an interactive experience dubbed “Azure Mystery Mansion.” She had heard of a previous project which had been a hit, Power Animal Quiz, and was on the hunt for a new and cool project to engage developers.
For government agencies, the Executive Secretariat (“ExecSec”) office is a focal point in tracking all correspondence, documents, and actions flowing between offices within an agency. The ExecSec office supports decision-making processes, ensuring efficient and effective flow of communications, including correspondence with the executive branch of government and other federal, state, and local agencies.
Across the world, child welfare agencies are seeking to improve outcomes for the children and families they serve. By working across the social services ecosystem, including health organizations, educators, public housing, hospitals, and public safety and justice agencies, case workers can enable these outcomes through a holistic approach to family engagement.
Patty Obermaier | VP US Health The healthcare landscape is being impacted at a faster rate than ever before, and Microsoft is committed to reimagining what health is in this new world. Dr.
Innovation in North Texas got a huge boost today with Microsoft’s $31 million investment in improvements to facilities in Las Colinas, near Dallas. This investment demonstrates our sincere commitment to creating a collaborative tech community in Texas that empowers big ideas and helps bring them to life.
