Arbitration and Dispute Resolution
When a customer has a dispute about Microsoft software, devices, or services, Microsoft wants to resolve it quickly and fairly. We’ve added informal dispute resolution and binding arbitration clauses to many of our agreements and warranties for customers who live in the United States. Those agreements encourage Microsoft to resolve disputes informally within 60 days. If we can’t, either of us may commence arbitration with the American Arbitration Association. An impartial arbitrator near where you live—or in King County (Seattle area), Washington, if you prefer—will consider both sides and resolve the dispute promptly. Or you can bring an action in small claims court, either in the county where you live or in King County, Washington if you meet the court’s normal requirements.
Our arbitration agreements offer speedy and fair individual dispute resolution, but do not permit class action lawsuits or class-wide arbitration for customers who live in the United States. Class action lawsuits usually last for years. Our agreements strongly encourage Microsoft to resolve disputes informally before they get to arbitration, and our arbitration provisions are among the most generous in the country. For instance, we promptly reimburse filing fees, and, where we offer less to resolve a dispute informally than an arbitrator ultimately awards, we will pay the greater of the award or $1,000 for most software, devices, or services plus the customer’s reasonable attorney’s fees.
Send us a Notice of Dispute only if you’ve tried to get help from a customer service representative first and are unsatisfied with the resolution.
If you live in the United States and have a dispute, choose or search for the software, device, or service from the drop-down below. This will help you find your agreement or limited warranty, confirm it contains an arbitration clause, and links to forms that may be used to start the dispute resolution process or commence arbitration.
Or you may take advantage of our refund policy for certain Microsoft hardware or software acquired from a retailer within the last 45 days.