Trust with our customers
Our ability to meet people and organizations where they are, with what they want and need, is our path to success. Our customers must be at the center of everything we do. Look for ways to engage our customers, advocate for them, and empower them to achieve more.
We honor privacy when we are transparent about how we handle customer data. We want our customers to trust us to protect their privacy and use their data in the ways that they permit us.
Don’t make improper payments
We are committed to truthful and transparent interactions with customers, and we prohibit any attempt to influence their decisions through improper payments. Corruption can harm our customers in many ways, including sometimes causing them to pay more than they should. Winning and preserving customers’ trust every day is more important than any benefit we might get from doing business improperly. In some parts of the world, paying bribes to get business may be something that others do. We prohibit them. We would rather lose the business than secure it through a bribe, kickback, or other improper benefit.
The way we compete is as important as the result we achieve. Healthy competition and fair business practices put our customers first by giving them access to a variety of products and services at fair prices. Competing fairly ensures that we meet our business objectives with our integrity intact.
- By following local privacy and data protection laws.
- By providing clear and accurate privacy notices when collecting or processing personal data.
- By honoring and respecting privacy choices by using customer data to provide the services customers have agreed to.
- By protecting our customers’ data through building secure products and services.
- By refusing to offer or pay bribes or kickbacks to anyone.
- By prohibiting corrupt payments of all kinds, including payments to secure permits or approvals, and small payments to speed up a routine government process (often known as a “facilitating payment”).
- In any deal, we will avoid hidden terms or arrangements and reduce complexity wherever possible, because transparent transactions reduce the risk of a bribe or kickback.
- By using partners that have a reputation for integrity, and reporting signs that a representative is unethical or could be paying a bribe.
- By making sure that any gifts, hospitality, or travel we offer to government officials or customers are reasonable and appropriate, and pre-approved where necessary.
- By hiring candidates based on their merits, and not make hiring decisions to benefit a customer or government official.
- If we make charitable donations, we will do so to support a legitimate charitable cause, not as part of an exchange of favors.
Giving Gifts, Hospitality & Travel to Government Officials (internal only)
- By avoiding any formal or informal agreements with competitors that limit competition.
- By respecting competitive bidding processes, and not rigging or fixing the outcomes or helping anyone else do so.
- By not dictating the prices that our independent channel partners charge their customers.
- When gathering competitive intelligence, we will use appropriate sources, be truthful, and will not misrepresent who we are.
Competitive Intelligence Policy (internal only)
Microsoft Fair Competition Policy (internal only)
Upholding our Trust Code
Read, understand, and comply
Read, understand, and comply with this Trust Code, and the policies, laws, and regulations that apply to your job.
Speak up when we see possible violations of the Trust Code, Microsoft policies, and legal and regulatory requirements.
Be truthful and cooperate fully in any internal investigations. Do not conceal or destroy information.
Complete training on the Trust Code, and attest that you understand and commit to comply with the Trust Code. Failing to read or attest to the Trust Code does not excuse you from these responsibilities.
Microsoft’s Standards of Business Conduct (our “Trust Code”) and its Ethics and Compliance Program are endorsed by and have the full support of Microsoft’s Board of Directors. The Board of Directors and management are responsible for overseeing the Ethics and Compliance Program and compliance with these Standards. The Standards apply to Microsoft, its Board of Directors, and all employees, directors, executive officers of Microsoft. When we refer to “Microsoft” we mean Microsoft Corporation and all its subsidiaries and affiliates in which it directly or indirectly owns more than 50% of the voting controls. References to “employees” include the Board of Directors, employees, directors, and executive officers of Microsoft. These Standards are important to us. Violation of these Standards may result in disciplinary action, up to and including termination of employment. Only the Board of Directors may waive a provision of the Standards for a director or executive officer. Any waiver that is granted to a director or executive officer will be publicly disclosed as required by NASDAQ listing requirements and applicable laws, rules, and regulations.