Inside Track
Governance
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Unfolding our AI-in-IT story: What to expect at the 2026 Microsoft 365 Community Conference
This article is about an event that is now completed. We leave the post up on our site as a record of the conference and…
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Becoming a Frontier Firm: A guide for deploying AI agents based on our experience at Microsoft
A how-to guide for governing, implementing, adopting, supporting, and measuring the impact of AI agents from Microsoft Digital, the company’s IT organization. The agentic future:…
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Transforming the marketing function at Microsoft with AI
The AI revolution is reaching everyone. As AI agents become more mainstream, we’ve seen the powerful impact they can have on all kinds of work…
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Powering the technical veracity of AI at Microsoft with a Center of Excellence
When we launched our AI Center of Excellence (CoE) in 2023, we had a straightforward goal: Help our organization experiment with AI, learn quickly, and…
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Conditioning our unstructured data for AI at Microsoft
Anyone who has ever stumbled across an old SharePoint site or outdated shared folder at work knows firsthand how quickly documentation can fall out of…
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Harnessing AI: How a data council is powering our unified data strategy at Microsoft
Information technology is an ever-evolving landscape. Artificial Intelligence is accelerating that evolution, providing employees with unprecedented access to information and insights. Data-driven decision making has…
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Responsible AI: Why it matters and how we’re infusing it into our internal AI projects at Microsoft
Like the computer itself and electricity before it, AI is a transformational technology. It’s providing never-before-seen opportunities to reimagine productivity, address major social challenges, and…
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Mapping the Microsoft approach to accessibility in the world of AI
More than 1 billion people worldwide have a disability, and 83 percent of people will experience a disability during their working years. As AI transforms…
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Microsoft CISO advice: Read our four tips for securing your network
Geoff Belknap, CVP and operating CISO for Core and Enterprise, shares four key practices your business can use to be prepared for managing network security…
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Deploying the Employee Self‑Service Agent: Our blueprint for enterprise‑scale success
The case for AI in employee assistance The advent of generative AI tools and agents has been a game changer for the modern workplace at…
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Microsoft CISO advice: Explore our four tips for securing your customer support ecosystem
Microsoft business operations teams know all too well that cyberattackers seek to exploit customer support pathways. Tools that can unlock customer accounts or aid in…
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Powering the new age of AI-led engineering in IT at Microsoft
When generative AI burst into the mainstream, it landed in our IT engineering organization like a shockwave. There was excitement, curiosity, skepticism, and no shortage…